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Introducing The conversational AI Service Desk Build automations using plain language. Resolve employee requests in Slack, Microsoft Teams, and email. Stand Flow up in a day. Deliver value from day one. Explore Flow What`s New Popular Posts More The latest in Community Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by jordancbaron Registration is open: Come build with us at now[dev]26 Mark your calendars: November 4–5, 2026 at the San Jos... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Prasanna_Patil Specialist Stocktiker requirements Hi all, We are integrating stocktiker on service portal. Hence can anyone suggest what should be functio... Read More Ramya V Specialist How to Enable Now Assist for Work Order Task Closure in FSM Mobile Overview Now Assist fo... Read More Ramya V Specialist How to Enable Now Assist in the ServiceNow Agent Mobile App for FSM Overview Now Assist fo... Read More George_1 Specialist How to Generate Knowledge Articles Automatically from Resolved HR Requests? When an HR request is ... Read More Prasanna_Patil Specialist Workday to servicenow integration requirements gathering Hey All, We are building a new portal and performing w... Read More George_1 Specialist Agent Chat Window Disappears in Service Operations Workspace After Accepting Live Chat Request Hey All, We are building a new portal and performing w... Read More Tejas Adhalrao Specialist Questions Regarding Import Set Transform Map Execution and Easy Import Validation Hi Community, I have t... Read More Tejas Adhalrao Specialist Transform Map execution Question 1:If data comes from an API and is inserted/updated in a staging (Import Set) table, when will ... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online FREE to attend! Register to attend the World Forum In Chicago on October 6th Hosted by tracyo_brien 6 Oct, 2026 06:00 AM PDT Event Details In person ServiceNow World Forum - Chicago Hosted by HollyHorton 6 Oct, 2026 06:00 AM PDT Event Details In person ServiceNow User Group Live Edmonton Hosted by Brandie 7 Oct, 2026 07:30 AM PDT Event Details In person LIVE WEBINAR: From reactive to autonomous: The IT journey, back to the basics Hosted by Amanda Martinez 7 Oct, 2026 08:00 AM PDT Event Details In person LIVE WEBINAR: From reactive to autonomous: The IT journey, back to the basics Hosted by Amanda Martinez 7 Oct, 2026 08:00 AM PDT Event Details In person LIVE WEBINAR: From reactive to autonomous: The IT journey, back to the basics Hosted by Amanda Martinez 7 Oct, 2026 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Resolved! Build Agent on PDIs

Okay, what fresh PDI hell is this?     I recently upgraded to Brazil. Does this message mean Build Agent doesn't work on Brazil PDIs? Or does it mean my particular PDI is toast?

  • Question

How to create incident when integration fails

Hi team,I got inducted in SecOps with zero experience.My first task is to create incidents in the system when integration fails.Can you please help me.I was wondering maybe there is a process to create alert when integration fails and that alert can ...

  • Question

Installing IRM on Brazil PDI not working

Hi everyone,I recently updgraded my PDI from Australia to Brazil and then wanted to upgrade the IRM plugins. However i got the following error:Alert level: critical. • Recommendation template Application Installation blocked I then tried a fresh Braz...

  • Question

Software Spend Detection in SAM Pro

 Every SAM program eventually hits the same wall. Discovery covers what's installed. Entitlements cover what's been licensed and purchased through procurement. But between the two, there's still a gap: software bought through expense reports, credit ...

  • Question

Validate the State from Script Include (oob one)

Hello All, I want to validate the State value given in the JSON payload with the oob script include.Scenario:Third-party sends an JSON payload containing the state value of a Change request.Now, before updating the change request with the 'State' val...

  • Question

Populating Existing Service Instances with Tag-Based Services

Overview If you're using Tag-Based Service Mapping, you're likely familiar with the fact that candidates are created by the Service Family. This, though, proves a challenge if your organisation has manually created Service records already - leading s...

  • Article
  • Service Instances
  • Service Mapping
  • Tag based

Automating Tag-Based Service Mapping for Untagged Azure CIs (Zurich)

Hi Everyone, I am working on implementing Tag-Based Service Mapping for existing Application Services in ServiceNow and would like some guidance on the best scalable approach. Current setup: - We already have existing Application Services.- I created...

  • Question
  • Service Mapping

Decision Table getting blank

We are facing an issue with the Decision Table publishing process. After making and saving changes, when we publish the Decision Table, the entire table becomes blank and all configured choices and conditions are removed.

  • Question

Portal-Specific Authentication Is Here — Australia Release

Portal-Specific Authentication:Configure It Your Way Tailor login experiences per Service Portal — different IdPs, local login, or both — all without touching the Login widget. Out of the box, starting with Australia. The Problem: One Login to Ru...

  • blog
  • Platform Security

ServiceNowハッカソン2026 決勝進出チーム発表

  Hackathon 2026 — 予選講評 決勝進出9チーム決定！「そのAIは、人が活きる。」予選講評 テーマは単なる技術コンテストのテーマではなく、開発者一人ひとりに「AIで何を実現するのか」を問いかける言葉でした。 26チーム・158名参加 決勝進出 9チーム 決勝 10月28日（水） Finalists 決勝進出9チームが決定しました 26チームの応募から、以下の9チームが World Forum Tokyo 2026 の決勝ステージへ進出します。おめでとうございます！...

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  • HackathonJapan
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