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Remove options from a record producer variable in native view

Hi All, I have an incident record producer. There is a variable of select box type named as rp_subcategory. The choices in this fields gets populated based on 2 other fields - u_entity and u_department . While submitting it on the portal it works onc...

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Change Management

Hi,"Change request state change notification"Does this notification is applicable to standard change also?

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Access Issue: User Without Roles Cannot Read Custom Table Data

I created a List Collector variable to retrieve records from a custom table, applied read ACLs at the record level, and assigned the public role. Why are users without any roles—and even those with the ITIL role—still able to see the data? Any sugges...

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CSA free voucher 2025

Is there any free voucher for CSA exam

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Populate Assignment group Asset reclamation task

Hi All,I need to auto populate Assignment group in "asset reclamation task" based on the Requested for location managed by group.This asset reclamation request are raised from a record producer. Can some one help me to understand on how to implement ...

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Duplicate Group Names

An attempt was made to create a new assignment group. It was the first time such group name was initiated by me. However, the error message received was "The group name is alrady in use, please create another group name." Is there a way I can find...

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Flow fails to remove user from HR Group, even when flow is set to "Run as system user".

Delete/remove user from groups via flow designer. But faced error as "unknown error occurred".Flow is set to Run as System user, Flow is in global scope. Tried to check docs as well. No luck with provided solution: Security issue while adding/removin...

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Planned and Actual effort is setup with a 24 hour workday, not 8 hour

Hello! In our firm we use the PPM module for our Projects. In the projects we use the Planned vs Actual effort to keep up on the hours spent in the projects. The problem is the days is setup as a 24 day, not 8 hour workday as it should be in our ca...

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Restricting Access to Incident Records based on Role and Business Service

Hi All, I have a requirement to restrict access to particular incident records based on Role and Business service.The incidents created from "Payroll Issues" record producer must be visible only for the users having Role- ( payroll + itil ) and havin...

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I want on Change Client Script for field background color

Each time the state field changes, number fields background colour should be changed

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Create Incident if inactive User tries to login

Hi experts We have enabled the "Auto Provisioning User" for our Azure Identity Provider which automatically creates users when they log in for the first time. Now we want to set "Locked Out" to "True" for users who have not logged in for 3 months. Af...

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Loading is showing in CSM / FSM Workspace in Lead workspace table in service Catalogue section

Issue DescriptionIn the Lead to Contract Management Workspace, the Catalog section does not display any content. The section continuously shows a “Loading” state and does not render the catalog items. This prevents users from accessing or selecting c...

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CSM Configurable Workspace

One or more Security Migration Jobs have failed in your instance. KB1700704

Got the following message with it:"Please review KB to the right of this message for more information and steps to resolve the issue."Unable to resolve

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Itsm journey with service now

Hi Team I worked on service now (operational/functional) end. I am pursuing ITIL certification. I want to learn the content about service now and the AI involvement. I saw the content over internet(YouTube/Linkedin) but everything is too much scatte...

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Allow additional attachment extensions to a specific catalog item

Hello everyone, I want to know if there's a possible way to allow extra attachment extensions for one specific catalog item.

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