ServiceNow Community

Reorder Workspace UI Actions dynamically - SOW Interaction

Hi, I have a requirement to change the display order of the SOW Interaction - Create UI Action group based on persona (roles or group), in order to reduce clicks, as there are certain groups who usually create requests, others incident etc. I know I ...

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i keep getting "Access to this content denied based on report_view ACLs". Even after editing acls

i keep getting "Access to this content denied based on report_view ACLs." even after i made the acls view for everyone

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Record Producer not visible in Service Catalog search

I’m facing an issue with a particular Record Producer in Service Catalog.The record producer is available under the correct Category and I can open it from there.However, when I try to search in the Service Catalog (using the exact name of the record...

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Does ATF support Platform analytics?

Hello ,I am trying to automate Platform Analytics in CMDB module(R:Yokohama) . For Example: Opening a CI and checking for required attributes using ATF. Please provide some inputs if this can be achieved? TIA!

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Send a grouped message

HelloI've created a table to keep track of loaned equipment. The table includes an end date and the equipment borrowed. I'd like to send a message to the person who has the equipment (asset=>assigned to) the week the loan ends. I've used Worflow stud...

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Rethinking an Approval Workflow

Hi community,I'm looking for your input on a workflow I've designed and how to improve it. I'm trying to create a subflow to handle an approval process, but I've run into a design issue. My Current Workflow Logic The core logic of my current process ...

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What is the performance impact of activating platform analytics plugins on service now instance?

I was going through the documentation of platform analytics but couldn't find anything relevant performance impact of activating platform analytics on a service now instance on customer's end? Does the instance goes slow or any other impact?

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Resolved! CSA exam is get suspend

Due question reading my exam is get suspend and still showing is process also 2nd voucher is not showing can some one help me in it

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Resolved! The date of entry field must accept only current date (as per system date) and not past or future da

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De-duplication task need to show in left pane menu

CMDB De-duplication tasks currently showing in workspace Important actions dashboard area. Is there is any way to show in left pane menu. Kindly help on this..

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Inactivity Monitor Report/Dashboard

Hello Community,I'm trying to figure out how to create a dashboard for the Incident Inactivity Monitors. I thought I would start with a report but can't figure how to create a report to show that event either. Any ideas?

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Next Experience UI – How to change the ServiceNow logo link target?

Hello Community,In the Next Experience UI, the ServiceNow logo (top left corner in the global navigation bar) currently redirects to the default homepage.In the classic UI, we were able to change this behavior using the system property glide.banner.i...

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Resolved! Micro-Certification - Welcome to -Assessment Simulator Task 1: Personalize Your Instance - Failed -

I did what is detailed below: Task Instructions:1. Impersonate 'Platform User'.2. Set your instance preferences to show date and time formats on forms.3. Set your instance preferences to show help tips on forms. But the Validate Task is always failin...

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Resolved! How to revert flow to the previous version ServiceNow Flow Designer

Hello community,I’m currently working with Flow Designer and ran into a situation where I made some changes to a flow that I now need to roll back. I’d like to revert the flow to a previous version that was working as expected.Is there a recommended ...

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Granular rules, and responsibility framework

hi! I’m trying to set up granular roles in CSM. Creating a new responsibility definition is not a problem, but I can’t find a way to add access level, config on the related list to the responsibility definition. on day out of the box responsibility ...

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