ServiceNow Community

Fiscal Periods are not displayed in Cost Plans/Benefit Plans/Fundings table after the import

Hi Everyone,I have exported the Investments (Top Level), and its related Fundings, Cost Plans and Benefit Plans via xml (export xml). When I imported this xml's in the other instance, the fiscal periods are not getting captured or moved. (Fiscal peri...

Question

Problem with Servicenow university account sign on

Unable to access ServiceNow UniversityI am having a problem when I try and access servicenow university to pay for and sit my delta exams.I cannot login to do this or access the help centre as I keep having a continiously loop of the servicenow unive...

Question

Recalled Time card showing up as Capex

Issue: Recalled Timecards Reclassifying from OPEX to CAPEXWe are experiencing an issue where recalled timecards are being reclassified from OPEX to CAPEX, even though the original timecard and all associated cost plans are OPEX.What we’re seeing:Orig...

Question
Project Portfolio Management
Time Card Management

Conflict Analysis tab not displaying button to manually run conflict check

the Conflict Analysis TAB is not displaying the button to manually run a conflict check. In our lower environments it is their. However I can't workout why it's not showing. UI Actions are the same in this and lower environments. Any idea what else ...

Question

Email notification when someone adds a Task to a Collborative Workspace

Hello, My team has created a collaborative workspace and added the Basic CRM module. We have shared this workspace with leadership at my agency, and they add Tasks to this list. I am wondering how to have an email sent to me when they add a Task so I...

Question

Duplicate Models in cmdb_hardware_product_model table

Hi All,We have multiple discovery sources, and we’re seeing duplicate entries in the cmdb_hardware_product_model table. Each model is linked to configuration items (CIs). How can we clean up these duplicate models in the existing data, and how can we...

Question

How can I validate, using ATF, whether a specific value exists in a dropdown field?

Hello everyone, I would like to create a test step that verifies whether a field is populated with a specific value based on the value selected in the previous field. Is there a way to implement this type of validation? Thanks in advance,Utsav

Question

Flow Designer condition using current time executes in UTC causing incorrect comparison with time

Hello Experts,We are trying to implement logic in Flow Designer for Visitor Management.Requirement:If the visitor's Expected Departure time has passed the current time, then we need to update an Overdue flag in the Visitor Registration record.Current...

Question
Rome

is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

Question

Interaction Form Wrap‑Up Code pop‑up not appearing on End Chat

Hi,I’m trying to configure Wrap‑Up Codes for Interactions Records as part of a Service Operations Workspace (SOW), but the behavior is not working as expected.When I click the End Chat UI Action in Service Operations Workspace (SOW), the chat is clos...

Question

how to replace the custom widget to OOB widget Not able to find OOB widget

I received a request to replace the custom add attachment widget with the OOTB add attachment widget. I have checked the available widgets but couldn t find the OOTB widget for attachments. Could someone please assist with this

Question

ACL For Custom Table

There is a custom table called “Certification and Training.”We need to create ACLs with the following requirements:Only users with the itil role should be allowed to create, update, and delete records in this table.All users should be allowed to read...

Question

Include state changes for standard tickets conversation widget in service portal

Has anyone managed to include state changes in the ticket activity for the standard tickets conversation widget?

Question

UI Builder dashboard filter not working on Record list

I am trying to build a dashboard in UI Builder and it needs to be in it for some other items that are to be added, so can't use the simple dashboard page that easily adds elements that just work OOTB. I have added a record list that is looking at rec...

Question

OOTB Notifications Best Practices

There are a lot of comments regarding the OOTB notifications.I need to make major changes to the following notifications:Comment left on IncidentIncident assigned to meIncident assigned to my groupIncident commented for ITILIncident resolvedIncident ...

Question