ServiceNow Community

I just passed my CSA but I'm not sure where to look for work

Any ideas on where I can start and learn under some great people as I pursue my career??

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Exclude 9 users from receiving notifications

Hi Community, I want to exclude 9 users from receiving notifications and these notifications gets triggered by a schedule Jobs which runs daily. Can I use conditional script in the scheduled Job or do I need to write a email script. I want to hard co...

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status report template is not loading in new project workspace on template center page

Hi , After upgrading to Zurich, when I open the Status Report page in a new project workspace and attempt to create a new status report using “Create New from Template”, the Template Center does not display any templates. does anyone faced same issu...

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Subject: Is there any maintenance fee for ServiceNow Delta Exam?

Hello Team,I am a certified CSA/CAD and preparing for the Zurich Delta Exam.Could you please confirm whether there is any maintenance or renewal fee required to keep the certification active, or is completing the Delta Exam alone sufficient?Thank you

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Should i exclude the classes before i retrain Predictive Intelligence?

Hi all,The last time we retrained PI on our instances was a couple of years ago. Do I need to exclude the classes before I retrain PI ? Thanks

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Generate Alert in ITOM

We are using Agent ACC-M on Servers and are trying to generate an alert based off of two metrics being hit. So for example we only want an Alert generated to our Server guys when Disk Space hits 85% AND Disk Available is Less than 250GB if it is met ...

Question

Default “Planned Outage” when creating Outage from Change Request

Hi Community, We have a requirement related to Outage creation from Change Request. Requirement:When an Outage record is created from a Change Request, the Type field should default to "Planned Outage". Current Behavior:When creating an outage from a...

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Auto close changes records

Hi Team,Here is my use case:“Auto-close any change record that has been in the Implement state for more than 24 hours after its planned end date and time has passed. The change should be closed with the close code Unsuccessful and the close code reas...

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Change Management

notification when Service request SLA reaches 90%

HI Team - can any one pleasse help me on this requirment How To start sending auto triggered mails when the Service request SLA reaches 90% SLA . we have already configured SLA on requested item table please help me wth configuration steps . Thank...

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Create an OAuth API Endpoint for External Clients

Hi Everyone I am trying to create this situation in the sandbox environment. Getting Started with PowerShell and the ServiceNow API When I get to the part where i am supposed to create a new application registry I actually see this When I am expect...

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How to Hide Declarative Action in Record List Component Based on Parent Record Field Value?

Hello Community,I'm trying to conditionally hide a Declarative Action ("New") in a Record List Component within a workspace based on the parent record's field value.Setup:Parent Table: x_parent_table (appears in workspace)Child Table: x_child_table (...

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Resolved! When to use Case and When to use Incident

Dear ServiceNow Community,I have a query, If I have CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...

Question

Resolved! Assistance with sn-record-picker default-query

Hi, Having an issue with the default-query in an sn-record-picker. It seems to properly accept the Active state and the Caller, but it will not filter by the Assignment Group. default-query="active=true^assignment_group=c25fbdd8478855d07b1dc4e2846d...

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Service Portal Development

How to pass value from Actionable VA notification to VA topic

Hi,I have created actionable Virtual Agent notification for incident table and have mapped VA topic with it. I need to pass the current incident number to the VA topic as well. How to do that? How to pass the current Incident number of that notificat...

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Actionable notifications
Virtual Agent

Offline Mode - Exposing a Catalog Item

Hi, we are in the process of building a POC for Offline Mode on Now Mobile. I would like to expose a Catalog Item to the Offline cache and have installed the Offline Support plugin, set the Now Mobile app to be available Offline together with the var...

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