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Additional comments mandatory when Incident state changes from New to In Progress

I'm trying to create an onChange client script that makes the additional comments of an Incident mandatory when the state changes from New to In Progress. For some reason it doesn't work, but if I change it to 'work_notes' instead of 'comments', then...

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Cannot locate indicator from library when editing a dashboard

Summary: An indicator visible in the Platform Analytics Library is not available to add to a dashboard for the same user.Steps to Reproduce (Success Case):Impersonate a user with the pa_viewer role.Navigate to Platform Analytics > Library > Indicator...

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Reporting and Analytics

Resolved! What is the purpose of "sn_doc_task" table?

Lately, I came across this table while I was looking into a ootb script include, does anyone know the purpose of this table?

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Employee Document Management
Employee Service Center

Knowledge Article Language Translation Request

I am trying to do a language translation from English to German from the Knowledge Articles list view. I check the desired article and then click the Request Translations button, select German as the requested language and click Submit. I get a messa...

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Document Template Table field

Just installed Document Templates to instance, upon creating a new PDF template record as sample for testing, there's no value inside "Table" field. Only "--None--." How to add necessary tables here? Just wanted to test

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now assist greyed out

Im not able to interact with now assist, its greyed out

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Slowness detected in On-Prem instance

Dear Team, We are on ServiceNow On-Prem instance with 3 App servers and total 15 nodes across the servers. We have seen slowness while accessing ServiceNow application. Please refer to below details;OS Version : NAME="Red Hat Enterprise Linux"VERSION...

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Report Criteria Question

We have a large virtual workforce and I am trying to build a report where we have internet -related issues captured in short description or close notes. When I add the criteria of close notes contains ISP I am getting a lot of results with words tha...

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Team-level agile planning in CWM

Team-Level Agile Planning with Collaborative Work Management If your team plans work in sprints, manages backlogs, or uses agile methods to deliver projects, Collaborative Work Management (CWM) provides the tools you need—with the flexibility to wor...

Article

How should we define a criteria to exclude those devices from license calculation

There is no defined process of HAM in customer environment, which means they are not managing the status of devices in servicenow.And the inactive devices will also consume sam licenses.How should we define a criteria to exclude those devices from l...

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Data Stream seems to be triggered but not executed properly from script

I have a data stream action. If I run ("Test") directly in flow designer it works. When I run it from script it seems to be triggered but not executed properly. The data stream has been published with latest version. The way I trigger the data strea...

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Microsoft Dynamic for Business Central

how i do integration for microsoft dynamic business central can you provide me source how i do i can;t find it anywhere production service now community youtube i am tried anyone knows about it plz guide me

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Updating SaaS Integration with M0365 for new SaaS Products

Hi All,We have an OOTB SaaS Integration with Microsoft O365 as per ServiceNow documentation. I am inputting new entitlements and noticing new products we don't have being pulled in by our Microsoft O365 Integration. PPN: W83-00001Product: Microsoft W...

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Microsoft o365
saas integration
saas product without subscription product

Show All Text In Playbook: List Title to show all Text

Hello ServiceNow Community, I am attempting to edit a Playbook that has information about approval status, yet the information displayed below is truncated with ellipses and does not fully show all text. Where do I configure this change so that all ...

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Security Incident Response force security incidents to open in SIR Workspace

Hi Devs,How do we force the security incident response records to open in the Security Incident Response Workspace? I tried looking at the sys_navigator table and I cannot select the sn_si_incident table or the sn_si_task table.

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