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Community activity

Compose Email Functionality Limitation

Problem: When an HR agent needs to do a communication with any specific user, compose email functionality can be used for HR scope.However, though the sent email is added to the activity stream only, the reply to the compose email is received in the ...

  • Question
  • Case and Knowledge Management

Resolving Duplicated "Create knowledge" Actions in SOW Incident Form

In the SOW incident form, there are two "Create knowledge" actions: one implemented as a UI Action and the other as a Declarative Action. These actions provide different user experiences and are designed to appear exclusively based on their visibilit...

  • Article

ServiceNow Won’t Fix a Broken Process

 I’ve seen organizations buy ServiceNow thinking it will automatically fix their IT processes. It never does. The platform is powerful — but it’s still just a tool. If the process behind it is unclear, inconsistent, or misaligned, all you get is fast...

  • blog
  • Change Management
  • Incident Management
  • Problem Management

Out-of-the-Box Recommended Actions in ServiceNow ITSM

ServiceNow provides the following Recommended Actions out-of-the-box (OOB) for ITSM, particularly for modules like Incident, Problem, and Change.     Recommended Action  Plugin  Capability  AI Search Recommendation  Incident Management for Servi...

  • blog
  • Predictive Intelligence

From Incident to Problem: Breaking the Cycle, Not Just the Ticket

In every organization I’ve worked with, the handoff from Incident to Problem management is where real maturity shows. Most teams log problems reactively — after a pattern becomes impossible to ignore. But the real goal isn’t to document recurring pai...

  • blog
  • Incident Management
  • Problem Management

Problem Management – What’s new in Yokohama

As Yokohama includes Service Operations Workspace (SOW) 6.x, problem management models are enabled by default for new customers.Last time we looked at what was new in Xanadu.What’s new at a glance in Yokohama: With Yokohama: Problem Management Models...

  • blog
  • Problem Management
  • Service Operations Workspace

vCenter Discovery: Unable to establish connection

Hi community, a question about VMware Discovery.We have 3 ServiceNow instances (DEV, PRE, PRO) which need to discover the same 2 VMware vCenters.Each of the instances has an independent MID server, for all of them we have checked and confirmed networ...

  • Question

Copying Approvals between tasks

We have a few catalog items that has a requirement to copy the approval information from the assessment task to the fulfillment task. To give you an example, we have a LAN account catalog item. The first task gets generated and it sends it to our Acc...

  • Question

Platfom analytics dependant filters on same table

Hello, i have in the cmdb_ci_service table some services that have in the parent filed other services.I want to add to a dashboard 2 filters:We are experiencing some problems with cascading filters on a Platform Analytics dashboard.- On the Case form...

  • Question
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