Sort change tasks by order field

Hi, I have a copy of the normal change workflow that i am creating different tasks based on the category used. I have been able to get the tasks to be created and set the order field on each of these which uses a seperate task workflow. The requireme...

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Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

  Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building  a fully featured Service...

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how do add approve button on incident table

The goal is to add "Approve" and "Reject" buttons to an INC (Incident) request system for managers.The buttons should be visible only when an INC is in the "Pending Manager Approval" status.They must be accessible from the manager's dashboard or noti...

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Workflow Stages in Employee Center

Hello, I have a requirement to make the employee center page more user friendly. Starting with the stage when a request is entered. Looking to change the verbiage, delete stages.  Going into the RITM changing the stages here to mimic the ones in the ...

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how to update the CatLog item variables data from the workflow script activity

how to update the CatLog item variables data from the workflow script activity

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Now Assist - Transaction Reporting

Good afternoon, I'm currently utilising Now Assist in an instance, and would like to have visibility of inputs / outputs at a transaction level. I've reviewed the Now Assist Admin area, and have high-level visibility of utilisation, however, I have n...

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Certification Tasks "created by" is not the policy defined "Run as" user

In our Certification Policies we had "Run As" set to the out of box user named "DataManager Job Runner". The schedules are also set to execute "On Demand". So this week we opened the schedule and clicked Execute Now to create the certification tasks,...

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Implementing Certificate Inventory Management (CIM) in ServiceNow: Key Insights and Challenges

In this article, I share my experience configuring the Certificate Inventory Management (CIM) module in ServiceNow, the challenges faced during discovery, and practical approaches that worked. If you’re planning to implement CIM, these insights will ...

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If you don't know, don't answer

I am so sick of the small but irritating group of members here who reply to questions with answers that are wrong.   If you're not an SME, please don't copy and paste answers you've looked up on ChatGPT.   This behavior devalues the entire Community....

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DemoHub application not present on my demo instance

I have just zBooted my demo instance, which is on Yokohama. The DemoHub application does not seem to be present. I cannot  find it in the Application Manager and ironically the instruction I find online say that I should navigate to DemoHub (?!?!?) A...

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Buy or Build: What to do?

A common question when evaluating how to execute demands. Do I build or buy? Often, customers only think of the initial investment and what is the path with the least amount of friction. Often, not always, the tactical and technical needs overpowers ...

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PAR Export Server Error in Training Environment

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Change flows - using Ask for Approval (for manual approvers) and Apply Change Approval Policy

Hi all, I am in the process of moving our change process over a workflow through to flows like in a baseline instance.The flow for the asses stage is working fine, however, I can't get the flow for the Authorize stage to do what needs to be done.REQU...

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