ServiceNow Community

Script step's input variable value returning to "{{undefined}}" in Zurich patcg 7 Flow Designer

Dear all,In my flow action I define an inputs variables as seen belowThen I have script steps where I read those input values to create a records.When I test that script before publishing and then enter a value for description for instance, then in m...

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how to check if the filed is modified

I need to add the condition in the UI policies that I need to run the script when the field changes not onload of the form, how to achieve this?

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Timeout error when calling a Skill Kit LLM from flow designer

Hi All,I am calling a Skill kit LLM from Flow Designer using Execute Skill. The whole ticket record is passed from the workflow to the skill kit. When running the flow designer, I am receiving a timeout error as the time limit is set to 60 seconds. H...

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EA Workspace – How to Export Enterprise Modeling Diagrams Outside UI Builder - Need PDF from portal

Hello Everyone,I’m looking for guidance and solutioning support for a requirement related to ServiceNow Enterprise Architecture (EA) Workspace, specifically around Enterprise Modeling and Visualization and diagram export.BackgroundIn EA Workspace, un...

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Customization
Diagram
EA
EA Workspace
Enterprise Architecture
GoJS
makeImageData
Platform Development
Portal. PDF Export
UI Builder

is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4

Hi,is there any to stop the OOB functionality that changes decimal field value from 0.400 to 0.4?I want that the value will be display as 0.400

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Topics in Now Assist Virtual Agent on MS teams redirecting directly to it agent.

Hi All, We have enabled Now assist Virtual Agent on Microsoft Teams. After enabling when we ran the topics in MS teams Chat topics directly routs to the It Agent instead of continuing with the topic. But the same topics are working correctly over th...

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Email Digest is not rendering the header content in the Email

I had created the Email Template: "IncAssignToGroupDigest1" with Message HTML as below on sysevent_email_template table."Incidents have been assigned to your groups, please assign the incidents to individuals.${digest_content}" I had created the Not...

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UI Action that allows user to select an assignment group and an assigned _to user in that group

Hello, I have created a UI action workspace form button that when clicked shows a pop-up with the assignment group and assigned to fields. the first field correctly displays all group options in the sys_user_group table,however, the "assign to" fiel...

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How to add a Request Item Variables in the Catalog Task list view

Hi All,I want to know, how to add a Request Item Variables in the Catalog Task list view.

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(Article-1) From Confusion to Confidence: My CIS - Data Foundations (DF) (CMDB & CSDM) Exam

On 3rd April'26, I have successfully completed the CIS-Data Foundations (CIS-DF) (CMDB & CSDM) certification. This isn't just about passing a certification. It's all about - from Confusion -> Clarity -> Confidence. I assumed it would mainly focus on...

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Automatic creation of Issue for GRC Metrics

I have a requirement to generate issue automatically when the value in the metric data task is having the value of red threshold. According to current functionality I understood that when indicator fails then issue can be generated automatically with...

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Integrated Risk Management (IRM)
Policy and Compliance Management
Risk Management

Open/Create Record in Custom Workspace from OpenFrame (Classic UI) on Call Connect

Hi Community,I have a scenario where I’ve integrated OpenFrame in ServiceNow Classic UI for a softphone.When a call is connected, I am able to trigger actions in the Classic UI. At the same time, I already have a Custom Workspace open, and my require...

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Auto‑Assignment Workflow for New Incidents Based on Active Group Members

Create a workflow for the Incident table with the following behavior:The workflow should trigger when an Incident is in New state and the Assignment Group is not empty.The Assignment Group must be dynamic (not hardcoded to a specific group).When an i...

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kB article multi level approval using flow designer

Hi Team, How to achieve below req for KB article in ServiceNow using flow designer, as I am new to flow designer. case 1:Document Type=A & Prepared by B userthen flow should go to Approval 1: C userApproval 2: D groupIf both will approve then pub...

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Set facet country by default Logged in user

I want to set the Facet filter of Country by default based on Logged in user In HR Employee center. It's working manually selection of country but not set automatically by default as the Logged in User Country location.

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