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Hello, I would like to make a report on INC not updated by itil role last 5 days. Is it possible and how? Best regards, Nenad

  • Question
  • Incident Management

Cancel Button in Service Portal

When a user creates a request or incident in the Service Portal and later wants to cancel it, a Cancel button should be available in the Service Portal. Please let me know if there are any solutions for this.

  • Question

Now assist AI search now working

Hello Everyone. I have installed now assist in AI search plugin and activated it. But still the AI search is not working. Please find below details. Everything seems

  • Question

reference qualifier knowledge group type

Hi.. I have a reference qualifier of type CONTAINS knowledge on the knowledge management group which is not working. No groups list when I click on the knowledge management group selection (apart from admins). What could be the issue?

  • Question

microsoft 365 subscription - sofware usage is not imported

Hi, we have configured an integration with lightstream to import Microsoft 365 time usage in non-prod instances. when we run the 'SAM- Collect Microsoft 365 Usage' job it completes within 2 sec.While setting up Microsoft 365 integration profiles what...

  • Question

Setting up Oracle, diffentiating between divisions and contracts

Hi all, I am looking to start setting up Oracle within SAMP.  We have entitlement  belonging to different divisions and each division has their own contract. Does anyone have any pointers on how to set this up correctly so each division can see their...

  • Question

Where can I get Servicenow CSA Exam Practice Questions?

Hi Everyone, I’m preparing for the ServiceNow Certified System Administrator (CSA) exam. Has anyone here taken it or started preparing? I’d love to know what kind of topics or practice questions you focused on, especially around ServiceNow Certified ...

  • Question

Resolved! Predictive intelligence is not working

I have a very simple use case of predicting the category on a change form on the basis of short_description. It was working fine but suddenly I see no category being predicted. Error - - Malformed URL. Any quick help is appreciated.

  • Question
  • Predictive Intelligence

How to upload IBM Consumption /Usage /Installation

Hi, We have enable the plugins for IBM Compliance. However, we were not able to have the integration to ILMT and/or Anglepoint. Now my question is, how can we upload the extracted consumption from ILMT to ServiceNow to reconcile with entitlements? An...

  • Question

Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below.  Alert level: Critical.Tool...

  • Question

How to hide "login with sso" link in login page

Hello All,I would like to know how to remove the login with sso option from the login screen.  Secondly, if we keep it then how to rightly configure to lead it to the sso page. Regards,Shariq

  • Question
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