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How to change the Employee Center Ticket view to show multiple fields for HRSD tickets?

As you can see here, only the Description field is visible here. We have customized the fields in our HRSD and would like to include those fields where the Description field is there now.I am aware of Standard Ticket Configuration but do not know w...

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Export one report to pdf

I need to export only one record as a PDF, but without admin access it's impossible. Does anyone know what roles I can give to the end user?

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Learning CMDB

Hi everyone,I’m planning to start learning CMDB and ITOM. Could you please suggest a structured learning path or key topics I should focus on to gain solid insights into CMDB?

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COLLABORATION CALENDAR: One view of online collaboration calendar for teams

Downloaded the latest Collaboration Calendar HERE. Latest features on the Collaboration calendar One-View The one-view is a consolidated one stop shop for all your events and calendars. Create and Manage events from one-viewDesigned to bring all yo...

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Assessment Task 6: Create a Dashborad and Visiulization

I created the dashboard but I cannot switch to the dashboard. When I hoover over the arrow the dashboard name appears but when I click the name it doesn't switch to the dashboard. How do I switch to the dashboard?

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Report Knowlege Gap Button on Incident Form

Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list

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Appointment Booking (Employee Center Pro)

Academy Session Introduction We’re thrilled to introduce the new unified Appointment Booking feature, now available on both the Employee Centre Pro Portal and EC Pro Kiosk. This feature allows employees to easily schedule HR appointments, whet...

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How queries are formatted when we do group by?

Hello friends, When I do the Group By against field Discovery Source against the CIs listing in cmdb_ci_hardware table, and then click on Open in new Tab, in new opened tab, CI listing is opened but with updated Query which has Class is one of (LIST ...

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ITSM STRY070404

Hi!In this lab I', suposed to populate a standard change template with data from STRY070502 - problem is that that story doesn't seem to exist. I cant find it in the story list of the lab instance for the course. And a simple google search doesn't co...

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Resolved! Linux Server Discovery issues since Zurich upgrade with cmdb_ci_lvm_pool_member

Hello, I hope someone can help with some issues I'm facing with Linux Discovery since Zurich upgrade one month ago. Discovery of Linux shows Classified, but with this message: "CI Pattern completed but failed some post-processing steps, Pattern name...

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Define/align on KPIs and Metrics

To track and measure value, clear KPIs and measures should be in place. We want to ensure stakeholders can measure the progress of the project against ROI. The key activities of defining and aligning on KPIs and Metrics are: Identify the metrics that...

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Unable to login to PDI

I was not able to login to PDI instance, it's been more than 12 hours and status is showing as Upgrading Instance...

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Need answers to the given question

Need answers to the given question 1. What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?A. Publish WorkaroundB. Document a Known errorC. Complete InvestigationD. Complete R...

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Permit&licences - Playbook record generator action

Hello,When I try the OOB playbook content item “License and Permit Playbook” in the GSP portal, the first activity displays the view configured in the record generator, and the action “Start application” is shown. I expected to find this action in th...

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Fields to display on case creation: how are they determined?

Hello I have noticed that for the HRSD Case Creation configuration, there are three places where I can add fields to show in case creation:1) Case Creation Configuration base record2) Case Creation Service Configuration record3) HR Service Name Recor...

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