ServiceNow Community

Pearson vue related

“Hi everyone, I will be taking an exam via Pearson VUE online proctoring.Can someone please confirm whether the built-in laptop camera is acceptable, or if an external webcam is required?”

Question

Hide Incident Form Section depending in IP address in the sys_user_login_history table

Hello Smart People!I have been trying to hide an incident form section like 'notes' for users outside of an IP CIDR. Everything i've tried has not worked. With what i'm doing, it is always hidden or not hidden. Is it because im using the 'user login...

Question

CMDB Data Management Policy Executions records disappearing

I have a requirement to build a dashboard to display data policy executions in a list. I was able to set a filter to display data policy executions that pertained to a semi annual vendor certification policy but the executions seemed to have disappe...

Question

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

Article
Workflow Data Fabric
Zero Copy Connectors

Conflict with Custom Closure fields and Mandatory Policies

Hello, I am posting because I encounter an issue with some custom fields in the Closure Information and I need some advice to solve this conflict. I have two custom fields "Closure Category" and "Root Cause" which are added in the Closure Information...

Question

How to Set Up GRC Audit in ServiceNow from Scratch?

Hi Community,I am trying to understand how to set up GRC Audit in ServiceNow from scratch. I would like to know the basic implementation steps such as:Required plugins to activateHow to create Audit EngagementsHow to define audit scope and controlsHo...

Question

Record Producer vs HR Service in ServiceNow HRSD

When working with ServiceNow HR Service Delivery (HRSD), many people get confused between Record Producers and HR Services. Since both are used when employees submit HR-related requests through the HR portal, they may appear similar at first.However,...

Question

South Florida SNUG Meetup

Calling all ServiceNow users! Join us for the South FL ServiceNow Meetup in Ft. Lauderdale. This event provides an interactive forum for Developers, Technical IT Staff, and Businesses. Register here. What You'll Experience Real-World IT Success...

Event

Import set - Unable to resolve target record, coalesce values not present

Hello there,I need some help troubleshooting my data import.The import set shows that the data is loaded correctly :But when I run the transform map, all records are ignored and return the error “Unable to resolve target record, coalesce values not p...

Question

Platform Analytics Task Failed

I am working on the Platform Analytics Task and following the instructions. I validate my work and it looks exactly as shown but it keeps failing. What am I doing wrong?

Question

CMDB Health Remediation Task Days in WIP Metric

Hello, My team uses the WIP state on CMDB Health Tasks for when an INC, Story, or Decom is related to a task. We would like to be able to report on the number of days a task has been in the WIP state. What are the best practices for tracking this met...

Question

Resolved! How to validate Reconciliation Engine configuration

Hello everyone,We have multiple data sources populating Hardware CIs and their child CIs in the CMDB. For each source, we have configured Reconciliation Definitions, some with unique priorities and others sharing the same priority level.We would now ...

Question

Now Assist – Email Recommendation knowledge search & prompt transparency

I have a question about Now Assist – Email Recommendation in ServiceNow.Documentation indicates that it searches related knowledge to generate email drafts. However, in our instance, generated emails rarely reflect knowledge article content.I would l...

Question

PDf generation with HTML template With Loop funtionality

HI Community, I have requirement for one of the FRA report Form 55A which you can find online at https://data.transportation.gov/Railroads/Injury-Illness-Summary-Casualty-Data-Form-55a-/rash-pd2d/about_dataNow. I have incident and have 5 injury recor...

Question

With the same KBid, ca we switch from a template to another ?

Hi,For those who use different templates, once a KB article is published, can you switch from one template to another ? Use case:Article created with the QA template, fields: Question and AnswerThen this article is seems to be more a break and fix ...

Question