ServiceNow Community

How and when install_Status is set to absent for CIs and its related CIs

I am trying to understand a mind boggling fact that how install_status is set to absent for any CI in ServiceNow. We are running Discovery; I see discovery MID server changes the install status from installed to absent. I now want to trace it back as...

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Discovery

Using IntegrationHub ETL without Data Source

Hello, How can I use an existing Import Set Table with IntegrationHub ETL? I have an external application that is pushing data into our ServiceNow instance using the basic Table APIs (not adjustable). To receive the data, I've created an Import Set t...

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Orchestration (ITOM)

[UI Builder] How to use multiple filters in PA dashboard?

Hello, everyone! I'm trying to create a dashboard with filters by UI Builder following the documentation.With one filter it works fine. But when I add the second filter, the other one is lost and displays "(unavailable option)".Wich configuration am...

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How to change Now Assist Virtual Agent Icon?

Hi Everyone,I have enabled Now Assist in Virtual Agent on my portal, and I want to customize the icon that appears for the Virtual Agent (chat launcher). Currently, it shows the default Now Assist icon, but I would like to change it to a custom one....

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How to prevent Discovery to update few CIs?

I have few windows CIs who are active and working in the data center but due to some reason, we want to set them to retired in ServiceNow CMDB. We dont want Discovery to touch those retired CIs. Is it possible? PS - I thought of using identification ...

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The operation couldn't be completed.(Requestor.NowAPIError error 6.)in ServiceNow now mobile iOs app

I have configured a push mobile notification which has two buttons "Accept" and "Reject" and which works when a request's approval is triggered.Both button when clicked form an Android device works very well but throws an error when clicking the butt...

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Struggling with Workspace UI Builder Presentational List opening records

Hey all! I've been learning a lot about UI Builder lately and have been running into a pretty big issue for myself. I'm trying to create a tabbed worked space, and the tabs work fine however, I'm running into an issue with the Presentational List ope...

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Resolved! Modify view for CI clicked from Incident

I have configured the SOW view for CIs so when I open a CI in the workspace it shows with this view. However, if I open an incident and click on the CI that is on the incident, the CI opens in the Default view. How can I have the CI open in the SOW v...

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Inbound action script help for stripping only computer name

Hello I need to create an Incident when an Email from xyz is being sent to servicenow , but email might have some computer names which I need to only get those names and set it in Description of Incident , Below is the email which we will get and we ...

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Enhanced Knowledge Article Editing

I am looking for more details around the Enhanced Knowledge Article Editing feature that will be deployed in December 2025. ,

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Create Tag Policy for server and database in CMDB

Hello Everyone I need to create the Tag policy for existing servers and database in CMDB please share the step by step procedure to follow and complete this tasks Looking forward to connect and response. Thanks

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How to render HTML content in journal fields ?

Please share how we can render HTML content in journal fields and show it in Activities tab without enabling system property - glide.ui.security.allow_codetag as it imposes a risk on instance. We are trying to replicate a chat window kind of thing in...

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Adding a choice table to an Incident form

I created a subcategory table on the incident table. It contains a list of subcategories for certain issues. In catalog builder, I've been trying to add a choice field to reference this subcategory table so it can populate the list. When I go to refe...

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How do I provide Universal task visibility to manager when task is assigned to his team.

Hello, I am new to Universal Task application. How do I provide visibility access of universal task to a manager when if any task not assigned to him but to his team? Currently manager can only see universal task if task is assigned to himself. Mana...

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Unable to Enter Text in Now Assist Panel

Hi Community,I'm trying to use the Now Assist panel, but the text input field appears to be disabled, and I can't type anything.The panel displays the message: "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now....

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