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What`s New Popular Posts More The latest in Community Posted by jordancbaron Save the date: now[dev] is coming to San Jose! Save the date: now[dev] is coming to San Jose Mark your calendars: November 4–5, 20... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Agent Availability Timeout and Message Read Receipts Agent Availability Timeout Is it possible to increase ... Read More Prasanna_Patil Specialist Beyond the dumps:Building true servicenow expertise for project success While passing certific... Read More Prasanna_Patil Specialist Efforts required along with the task details for Integration Hello All, We are buil... Read More George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Prasanna_Patil Specialist Content migration approach Hi All, We want to migrate contents from client intranet to newly built servicenow ... Read More George_1 Specialist Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Tejas Adhalrao Specialist Enhancing the ServiceNow My Approvals Widget -Implementation & Code Hi Community, In one o... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Exchange: Fresh Eyes, Faster Adoption - Student Talent Strengthens ServiceNow Deployments Hosted by ServiceNow 1 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Event Management Webinar - The AIOps Advantage Hosted by LexaFu 2 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Autonomous IT Academy - Event Management Evolved: The AIOps Advantage Hosted by ServiceNow 2 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Autonomous IT Academy - Event Management Evolved: The AIOps Advantage Hosted by ServiceNow 2 Sep, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Platform Analytics Academy - What's New in the Brazil release – Part 1 Hosted by ServiceNow 2 Sep, 2026 09:00 AM PDT Event Details Online How ServiceNow's CMMS, powered by Field Service Management... Hosted by JenniferG 9 Sep, 2026 01:00 PM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Migrate to Raptor DB

Hello Team, Does any body of you migrated from MariaDB do Raptop DB but without using ServieNow dedicated tool ? What would be the risk of this actions if at all possible ?Thank You, Regards Herman

  • Question

how to set condition into export definition

Hi,Please advise how to set condition into export definition -  Opened on or after 25 months agoIncident Resolved At on or after 25 months agoProblem Resolved At on or after 25 months ago thanks. 

  • Question

Restrict field edit on Project Workspace Planning console

 Hi Everyone,I have a requirement in Project Workspace Planning Console where I need to restrict editing of a field based on certain validations. Since the Planning Console grid is not the usual UI, I understand that field level ACLs don't work in th...

  • Question

CIs are renamed in cmdb_ci_service_technical

It seems that when on a RITM (Request Item) CI is changed in the Service (business_service) field the CI gets renamed.The Following 2 comments are added to the CI:Requested Item RITM123456 'Service' field added andthat the CI was renamed where the ol...

  • Question

: Queries Regarding Entitlement Creation in SAM Pro

Hi Community,- I am new to SAM Pro and have a few questions regarding entitlement creation. I would appreciate your guidance on the following scenarios:Duplicate or Missing PPNs in Purchase OrdersIn some customer POs, I found multiple PO line items w...

  • Question

Certificate Management - Renewal Tasks not generating

Hi, We want to use Certificate Management for managing certs.  At this time we are not implementing discovery or connecting to Certificate Authorities.  We are going to use the bulk upload process and then just want use the "management" aspect.  Gett...

  • Question

MFA QR Code Not Displaying During Setup

Hi everyone,I'm facing an issue while setting up Multi-Factor Authentication (MFA).When I open the MFA enrollment page, the QR code is not displayed (the QR code area is blank). Because of this, I'm unable to scan it using my authenticator app and co...

  • Question

Combine Moveworks and Build Agent

  IntroductionThis is the third article in my mini-series exploring Moveworks' capabilities by teaching it to manage stories in ServiceNow.Here is the full list of articles in the series:Part 1: Create Moveworks Plugins for Story ManagementPart 2: Le...

  • blog

ServiceNow Predictive Intelligence (PI) — Complete Guide

OverviewServiceNow Predictive Intelligence (PI) — formerly known as Agent Intelligence — is an AI-driven, platform-native capability that leverages Machine Learning (ML) to analyze historical data, identify patterns, and deliver intelligent predictio...

  • Question

AI Agents - Implementation Guides Now Available on Now Create!

We're delighted to announce five brand new assets designed to help you implement AI agents in your organization. These guides are written by ServiceNow experts with real-world experience in implementing our products.   To help navigate the leading-ed...

  • Article

Collaborative Work Management - grouping tasks

We have been using Agile Development for a little while now and are starting to investigate CWM as a replacement for it.  One question that has come up was around grouping of tasks in the list view and the Sprint planning view of a board.  Is it poss...

  • Question
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