ServiceNow Community

How can I create an RITM inside an RITM Flow?

I have a business requirement: I will create a Service Request catalog item that allows customers to add their order numbers.In the MRVS table, it would look like this: Order01Order02Order03 Our fulfiller wants to update the details per order number,...

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Book Appointment - slots history

Hello, A have requirement to capture the first slot (date and time) provided to the customer via Appointment Booking API or in the workspace. Couldn't any table which may be storing it. Trying to explore certain custom solutions so wanted to have mi...

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Launch a subflow through a record producer

Hi everyone! I’m trying to figure out the best way to trigger a subflow from a Record Producer and could use some guidance. Scenario:I have a Record Producer based on a custom table (let’s call it table_x).One of the variables is a Select Box called ...

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Where can I find backend logics of "Add dependencies" and "Update dependencies" buttons used in BCM?

Hello Team, Where can I find the "Add dependencies" and "Update dependencies" buttons logic in the backend, which is available in the Business Impact Analysis, Planning and Events.Screenshot is attached for reference, please check. Thanks in advance!

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Business Continuity Management (BCM)

Is "Create an OAuth API endpoint for external clients" deprecated?

When I go to create a new entry in the Application Registry, the info I've received from the vendor indicates to select ""Create an OAuth API endpoint for external clients". However that selection shows with (Deprecated UI) appended in front of it. ...

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Widget Not Displaying in the CSM Portal

I placed a widget on the page using Page Designer, but it does not appear in the CSM Portal. I tried the following steps, but the widget still does not show: Set the “Visible to roles” on the widget Set the “Visible to roles” on the instance options ...

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Prevetive maintenance calender FSM

Can anyone explain what features and modules FSM uses for the PM calendar and how to configure it? Thanks, if you can, please provide a screenshot.

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CWM Connected Work - share between CWM boards

I assumed that sn_cwm_task would be an available table type to connect to for connected work, but I'm not spotting it as an option. Is there a way to share tasks between CWM boards? It seems useful that as you plan some work on your board and you rea...

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TBM Taxonomy

Is the TBM taxonomy for IT preloaded in ServiceNow for us to use?

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How to track all scripts , Ui Actions , Ui plicies when I click Save in sc_task SOW form?

Hello,Could you please help with this topic?When the “Assigned to” field is empty and I click “Save”, it should normally display an error message, but that is not the case. How can I track any executed code or policy that might affect this behavior?...

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How to transfer record form information to the service catalog (platform display portal screen)

I would like to copy the field information from the following record form to the catalog item input form: An important requirement is that the catalog item entry form must be displayed in the platform content frame, not in a separate tab or window. ...

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How to Automate Email to INCIDENT

Hello TeamSuppose we receive an email request. Currently, we manually create an incident for the appropriate team and then reply to the email with the incident details.Is it possible to automate this process?For example, when an email is received, th...

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Clarification on Global Admin / Global Reader Requirement for D365 & Power Apps Integration

We are setting the Integration with Dynamic 365 and Power Apps now based on ServiceNow doc Integrating with Microsoft Dynamics 365 and Power Apps • Zurich IT Asset Management • Docs | ServiceNow.According to the guide, the configuration step require...

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Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

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Resolved! UI Builder only show button if role is missing

I have a button on a UI Builder page that I only want to show if the current user does not have any of the roles such as "sn_grc.business_user_lite" and "sn_risk.manager" Can anyone explain how I could achieve this?

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