ServiceNow Community

Create Incident if inactive User tries to login

Hi experts We have enabled the "Auto Provisioning User" for our Azure Identity Provider which automatically creates users when they log in for the first time. Now we want to set "Locked Out" to "True" for users who have not logged in for 3 months. Af...

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Loading is showing in CSM / FSM Workspace in Lead workspace table in service Catalogue section

Issue DescriptionIn the Lead to Contract Management Workspace, the Catalog section does not display any content. The section continuously shows a “Loading” state and does not render the catalog items. This prevents users from accessing or selecting c...

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CSM Configurable Workspace

One or more Security Migration Jobs have failed in your instance. KB1700704

Got the following message with it:"Please review KB to the right of this message for more information and steps to resolve the issue."Unable to resolve

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Access Issue: User Without Roles Cannot Read Custom Table Data

I created a List Collector variable to retrieve records from a custom table, applied read ACLs at the record level, and assigned the public role. Why are users without any roles—and even those with the ITIL role—still able to see the data? Any sugges...

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Itsm journey with service now

Hi Team I worked on service now (operational/functional) end. I am pursuing ITIL certification. I want to learn the content about service now and the AI involvement. I saw the content over internet(YouTube/Linkedin) but everything is too much scatte...

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Allow additional attachment extensions to a specific catalog item

Hello everyone, I want to know if there's a possible way to allow extra attachment extensions for one specific catalog item.

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Filter is not working properly on drilldown report in platform analytics , partially working.

Hello Everyone, I migrated few dashboards on platform analytics from reporting dashboards. The reports had interactive filters too in it that got migrated. There are few reports which are drilldown > 1st report is a chart type then a list type report...

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I want on Change Client Script for field background color

Each time the state field changes, number fields background colour should be changed

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What is the best way to learn ServiceNow?

Please suggest

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How to Distinguish Core, Distribution, Access Switch in CMDB

Hi All, In cmdb_ci_ip_switch, we don't have a clear way to distinguish IP Switches aside from the naming convention, but the naming convention won't be enough as it could easily be misread or overlooked. Is there any way to easily distinguish these ...

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How to restrict to trigger Out Of The Box notification

Hello team I have created some custom notifications for a custom HR service. However, when I create a request or case, some additional out-of-the-box (OOTB) notifications are also triggered. I have already defined all the trigger conditions as per m...

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Restricting Access to Incident Records based on Role and Business Service

Hi All, I have a requirement to restrict access to particular incident records based on Role and Business service.The incidents created from "Payroll Issues" record producer must be visible only for the users having Role- ( payroll + itil ) and havin...

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Populate Assignment group Asset reclamation task

Hi All,I need to auto populate Assignment group in "asset reclamation task" based on the Requested for location managed by group.This asset reclamation request are raised from a record producer. Can some one help me to understand on how to implement ...

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I cant able to edit the businessrule its showing cannot edit in readonly mode

I cant able to edit the businessrule its showing cannot edit in readonly mode is there any configuration that i did incorrectly.

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Reference Type

In catalog creation, I created one variable "requested for" type "Reference", if I login with Radha Manchi the name should be populate in that variable. How should I do this?

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