ServiceNow Community

Display Only Favourite Knowledge Article for the logged in user

I have a custom portal to handle a single knowledge base and it's Article only. We have used the OOB my favourite widget to access the users favourite articles but the fact is that the widget is showing all the fev. articles along Favourite catalog ...

Question
Service Catalog

How do adopt servicenow for a global organisation?

How should one go about implementing servicenow for a global organisation?

Question
Architect

Service Graph Connector for Tenable - Error: "Zero or More than One File Attached" during test load

Hi Community! We’ve installed the Service Graph Connector for Tenable(x_tsirm_tio_now) to bring assets into the CMDB from Tenable. The connector setup was successful, and we received a 200 OK(success) response when testing the connection.The connecto...

Question

sam license metrics for enterprise/whole company license

We have some products which has license for the whole enterprise, not tied-up to a number like per user or per device. Would like to know whether any existing License metrics can be used for this case or we have to create a custom license metrics?

Question

Access catalog only from sp portal

I have a catalog. I'm accessing this from sp portal generally. I also mark this catalog as my favourite, so I'm accessing this from my favourite options rather than search it. But the problem is that the same OOB Favourite widget has also been user i...

Question
Cost Management (ITSM)
Request Management
Service Catalog

Unable to create a breakdown with CI class in Performance Analytics

Dear Experts, I have created an indicator on the base configuration table, but i am unable to create a breakdown that will show the separation of class with count on the managed by group which is empty... Is there any use case like this.. ??? Any he...

Question
Performance Analytics

How to prevent a form from being submitted in an onsubmit client script with a getXML() function?

Hi ServiceNow Community Developers I have the following use case: I am in a scoped application. I am using the onsubmit client script that has the getXML() function. There are fields on the form that I am submitting that needs to be populated by the ...

Question

New Dev Instance - Admin login no longer working

I requested a new PDI yesterday (dev281093). I logged in using the admin credentials with no issue. I had to do some research to remind myself how to get to the glide records. I went back to the dev instance and within minutes, I was logged out. ...

Question

Show choice list option only to certain dept/groups and for rest user remove that option.

Hi all, so I have this task whereby in a select box choice options. The variable name of that select box for example is 'Service Request' and in there have 5 options. For option 1, 2 & 3 only users belonging to a certain department or certain groups ...

Question

Action in a subflow not executing, but status showing as 'Completed'

Hello devs, I have come across a strange issue in flow designer. So, I have created subflow, and there is a custom action being called in the subflow, for each of the records being looked up. Suppose there are 3 records in the lookup action, the subf...

Question

Resolved! Certification Status Issue

Hello Everyone,Can someone please guide why I can not see my certifications status and Cert no in the webassessor account which is associated with my personal email ID. please find attached snip for reference.I tried to see my certifications status i...

Question

this is my first post

this is my first post - hamza

Question

Virtual agent

I need guidance on configuring the flow in such a way that:1. I should be able to select any one of the three provided questions.2. Along with that, the user should also be able to type their issue.3. Based on the typed issue, the Virtual Agent shoul...

Question

How are duplicate CI's identified?

Are duplicate CI's identified as data is processed through the IRE? Or is there a job that runs daily that looks at the cmdb data and compares it to identification rules to identify duplicates? I'm asking because we have recently modified our identif...

Question

How to Create a Knowledge Article for an Incident Under IT Knowledge Base?

Hi everyone,I’m currently working on an incident and want to create a Knowledge article for it under the IT Knowledge Base. By default, the article is going under the Knowledge base, but I need it to go under IT Knowledge Base instead.What is the bes...

Question