ServiceNow Community

Employee Form / Collect Employee Input Task Type - Survey Question

Hello, we are building a promotion journey that will be initiated by an employee's manager. As part of the journey, the manager will receive additional tasks later on, one of these being a matrix we use to determine an employee's criteria for levelin...

Question

Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption

NEW Office Hours: Unified Security Exposure Management (USEM) - Migration and Adoption Join the ServiceNow Security Operations product team for a live, drop‑in forum dedicated to Unified Security Exposure Management (USEM) upgrade and migration. Br...

Event
Unified Security Exposure Management

Problem in approving requestes

Hello ever body, I am a new in service now and I face a problem in approving process .I have a table called Birth Certificate request and I have a field called state, When the state change to Waiting approval , the approval request go to user has acc...

Question

Help to create own instance to hands-on practice | AI Agents Essencials

I’ve enrolled in the AI Agents Essentials (2025 Q2 Store Release) course, but I don’t currently have a dedicated instance available for hands-on practice. I only have access to a dev instance, which has limited applications enabled.Could you please a...

Question

How queries are formatted when we do group by?

Hello friends, When I do the Group By against field Discovery Source against the CIs listing in cmdb_ci_hardware table, and then click on Open in new Tab, in new opened tab, CI listing is opened but with updated Query which has Class is one of (LIST ...

Question

Login issue after email update

Hi All,I recently updated my email id and I am unable to login to ServiceNow university after updating to new email ID. After I enter the MFA code, system keeps redirecting me to two different pages. Any thoughts on what might be causing this issue? ...

Question

cad exam

Is integrated cam is necessary to write the exam or inbuilt cam from lapi is sufficient..I want to write exam online could you please also let me know the precautions i have to take...

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Unable to add NLU Test Utterances | Virtual Agent

Hello all! Despite being able to build, publish, and otherwise do everything else with NLU's and Virtual Agent Flows, I am unable to add test utterances. Any ideas on what could be the cause? It says to wait, but I've tried multiple times over the p...

Question
Natural Language Understanding (NLU)
Virtual Agent

🚀 Cloud+ Is Here — and ServiceNow CCM Is Leading FinOps into 2026

In 2025, FinOps expanded well beyond traditional cloud visibility and savings.At the center of that expansion is ServiceNow Cloud Cost Management (CCM), powering Cloud+ as the operational system of record for FinOps across cloud, hybrid, server...

Article

Resolved! How do I change the background color of a field based on content?

We have a field on a task form called User Access Type. By default, this field has a light yellow background via a configured style. We would like to change the background color of this field to red when the field is Delete rather than Add. I attem...

Question
Scripting and Coding

DIY AI Agents: Build, Assemble, Deploy

In the world of technology, we often face a familiar dilemma: should we buy a ready-made solution or build one ourselves? I was reminded of this during a recent AI proof of concept (POC). We were working on a voice-based AI agent, and just as we were...

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Delegated Development
Integrations
Service Creator
Support - Customer Enablement
VS Code Extensions for ServiceNow

Need to change the community handle name

Hello all,I want to change my ServiceNow Community handle name , which currently looks like this "KondurVishR1582" , does anyone know how to do that, if so please do share.Thanks, Vishnu.

Question

How can i automate the group creation in different environment?

Is it possible to automate the creation of a Group in DEV using a Flow designer coming from a RITM ticket. Then automated to be exported to Both Test and Prod environment? The Group created must have the same sys_id across the environment.Thank you

Question

Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2) – IntegrationHub Jira

I am facing an issue while integrating Jira using IntegrationHub.When configuring the Update Jira Issue action, I get the error:Unable to load dynamic inputs (sn_jira_spoke.get_editable_fields_2)No dynamic inputs data was provided from the action I u...

Question

Hide OOTB Update Button

Hello Everyone,I have created one custom table and created records in it. So, when I open one of the records, I can be able to see update and delete button which are OOTB. That update button should be visible only to admins and for other users it sho...

Question