How to add a new widget on serviceNow Operation Workspace landing page

• Question

zurick upgrade: workflow to start EC2 failed

we have a workflow to start amazon ec2 server but it stop working error TypeError: undefined is not a function. script // Workflow activity definition handler class//// Implement activity definition handling in the onExecute method//// Implement any ...

• Question

Unable to view data in samp_sw_package table with sys admin along with SAM_admin role

Hi I am trying to access samp_sw_package table where SAM pro is enabled, trying with sys admin Id which has SAM_admin role as well but getting "Number of rows removed from this list by Security constraints: 20" error.  Any thoughts ? 

• Question

New to ITOM. Need suggestions on Discovery learning.

Hi all, Hope you are doing well. I have started learning ITOM recently and came across hands on with Discovery and AWS instance. I tried making trial account but for verification, it sent autopay request of Rs.15000 to my account. It is mentioned tha...

• Question
• Discovery

Summary video on Even Management and use in Service Operation workspace

Hi, I'm looking for a short video that present Event Managements at a hi level and how user interact with it in Service Operation Workspace. Thank you

• Question
• Service Operations Workspace

How to configure Quote Lines list view in CSM workspace

The CSM workspace appears to have a unique list view for the quote lines that is different from the related list quote lines.https://www.servicenow.com/docs/r/yokohama/order-management/quote-management-view-hierarchical-line-items.html How do we conf...

• Question

Checking on OAuth authentication process

Hello all,     Where can I go to check on the OAuth authentication process for an API account? Thank you.

• Question

How to know deleted records

Hi Community, As per the client’s requirement, we have disabled several groups and removed the associated users from those groups. I now need to review the records of the users who were removed. Could you please advise on how to check the history for...

• Question

workflow editor run s

 i have a workflow editor which i have to convert in flow designer. I have this run script how can i do this in flow designer with the help of custom action or any other thing . Which you can suggest

• Question
• Incident Communication Management

Field value definition for operation

Trying to figure out the definition of values under "operation" field in "interaction_related_record" table, and how to relate it back to Interaction, any help would be appreciated.

• Question

Dashboard usage metrics

Is there a way to see how many people are using a dashboard under platform-analytics-workspace/dashboards?

• Question

Hide agent information

Is there a way to suppress the name/avatar of an agent leaving a comment on an HR case? When users view customer visible comments on the Employee Center in their My Requests widget or when users receive an email with comments left on an HR Case, the ...

• Question

Agentic Evaluation and Troubleshooting Guide

Agentic Evaluation and Troubleshooting Guide Table of Contents Navigate to Automated Evaluation Configure Evaluation Settings Name and Select Workflow Select Evaluation Metrics Create and Configure Dataset Set Up Dataset Parameters Add...

• Article

Activate and Configure the Agentic Workflows

Activate and Configure the Agentic Workflows Table of Contents Generate My Work Plan Agentic Workflow Triage and Categorize ITSM IncidentsInvestigate and Resolve ITSM Incidents Wrap Up and Resolve Incidents Guide Link sn.works/AIAgentE2E...

• Article

Setting the Foundations: Plugins, Tools, and Roles for ITSM

Setting the Foundations: Plugins, Tools, and Roles for ITSM Table of Contents Overview Enable AI Search Install and Update Now Assist Store ApplicationsYokohama Patch 11Zurich Patch 5 AI Readiness EvaluatorNow Assist PanelActivating SkillsMana...

• Article