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service bridge, fire a business rule, based on comment from consumer

Hi, as the title says. i want to fire a business rule, based on the comment that is coming from the consumer in regard to service bridge. for some reason it's not firing. neither on after or async. is there something i'm doing wrong?

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Dynamic Schema for a table

Does ServiceNow support Schema on read with SQL like SELECT CAST(order_amount AS INT)FROM Order_table We need to do type casting in memory where Order amount is stored as String in the database. Our goal is something like this which identifies the fi...

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Change Direction of Choices to Horizontal instead of Vertical in Survey

Hi Team, In the out-of-the-box (OOTB) Survey Designer, is it possible to display choices horizontally instead of vertically?If yes, could you please let me know which control should be used and what attributes need to be configured to achieve this la...

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Philip Swann MVP 2026: My Community Power

What do you create? Most recently I have tended to find myself producing short form LinkedIn posts and maybe some articles.I do intend to get back into the ServiceNow Community with some articles and white papers on particular subjects. You might fi...

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Resolved! Navigation theme

I have created a new theme using servicenow theme builder. On navigation i was able to make the menu text as grey. But im unable to make change the colour of the sub menu. Can anyone please suggest how to change the highlighted text also to grey.

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Getting Started : Next Experience
UI Builder : Next Experience

Cost of Microsoft Azure DevOps Integration for Agile Development

Store provided information about 'Microsoft Azure DevOps Integration for Agile Development' plug-in is confusing. I does not show me the Buy option, says licensed and there is a message saying only for non-prod instances.The Bot is not helping or get...

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Resolved! VR: Risk Rating calculation - Business Rule clashes with Vulnerability Calculator

Hi,I'm currently facing a challenge in Vulnerability Response:A customer would like extend Risk Ratings for the Vulnerable Item table. The way they have currently set this up seems to clash with how VR is meant to work out-of-the-box. Can someone she...

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change number of items returned in SOW go to data view

Currently when we click on the number of incidents or tasks assigned to me or my groups or some other visualization, it opens the list of items below the dashboard, however it appears to be defaulting to only 10 items, how do I increase this to 20 or...

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Copy work_notes from closed task to new task

Hello.I have a catalog item that generates 2 tasks. Catalog item is submitted and task 1 generates. When task 1 closes, then task 2 generates.What I would like to do is when task 1 closes, copy ALL work notes from task 1, and add them to task 2.I onl...

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How to change navigation menu text color

I want to change the menu color of the theme which I created . which property controls this?Now all the applications are showing white but I want to make even module also white color

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Syncing SCTask Description Back to RITM – Field Showing Empty/Read-Only

My RITM field is showing empty and read-only, but the SCTask description is populated from Flow Designer. How can I sync values back to the RITM?

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Flow Designer parallel tasks closed skipped if specific question is answered no

Good morning, I have a flow that I have 6 tasks that are worked in parallel. There is a select question on each task that has 3 options, Yes, yes with comments and no with comments. the field names areapproved_by_opsapproved_by_it_infrastructureappr...

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Redirect to RITM rather than REQ after submitting the catalog item (ESC Portal)

Hello Everyone, We are currently facing an issue where creating a catalog item redirects us to the REQ instead of the RITM. We need to change this redirection to RITM. We are using the ESC Portal on ServiceNow version Xanadu.Despite trying several so...

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Track percent completion for CWM Tasks

Hi All,We would like to track percentage completion for CWM tasks in the same way it is tracked for Projects and Project Tasks. Since this functionality does not appear to be available out of the box, can it be customized to support this requirement?...

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CWM - Why is the “Assigned to” filter unavailable in the Kanban view, unlike in VTB?

Collaborative Work Management As we are transitioning from Agile Development 2.0 to Collaborative Work Management, I am trying to understand how we can work with the new solution on a daily basis.Unfortunately, one significant functionality appears t...

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Service Portfolio Management