Resource Management - Updating Cost Plans

Hi All -- We (I) am in need of updating cost plans created from an allocated resource plan after updating the  rate in the Cost properties. I've read that the cost plans will not automatically be updated and we must execute the Update Cost Plan actio...

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Monitor Smarter: AI Insights Now in One Place

Monitor Smarter: AI Insights Now in One Place Table of Contents OverviewMonitoring Is Now CentralizedNew: The Business Value DashboardSetting Up a Value Configuration Articles Hub https://sn.works/coe/nachub Requirements Family Release Au...

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CSDM – How to handle CI vs Service vs Offering selection when users don’t know the full hierarchy?

Hi all,We’re currently implementing CSDM and ran into a usability challenge when users need to select values on records (e.g. incidents, changes).In theory, the process assumes users know the Business Service → Service Offering → CI structure.However...

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The best way to pass CSA

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⚠️ Atenção: O cronômetro está rodando! CIS-DF / Data Foundation

  Se você tem planos de tirar a sua certificação CIS-DF, o prazo final do voucher free é 30 de junho de 2026.   Após este prazo, ainda é possível se certificar CIS-DF até dia 31 de dezembro de 2026 para que suas outras certificações dependentes não e...

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need to get HR case number created using Record Insert

Using ATF, I have created an HR case in sn_hr_core_case table using Record Insert step . I need the HR case number & Created date to validate in further steps. I have also tried Record Query, which gives me only the sys ID of the HR case record creat...

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Data Visualizations that are in Core UI reports will not open for users with U16

Is there a fix or work around for this...If a user has UI16 enabled and they go to self-service -> Dashboards then data visualizations.  When the user selects a report build in CORE UI, the report doesn't open instead their homepage loads. Short vide...

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• Platform Analytics Experience

Modifying fields in Flow Designer

Hi all, When working with condition in flow designer, let use creating a SCTASK as an example.  Does anyone know how to add additional columns to the options returned.  For example, you go to set a configuration item and it pulls back all classes fro...

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Service Mapping Series - Introduction to Service Mapping

Introduction Service mapping is a process that establishes how underlying applications and IT infrastructure deliver business services.Using the service maps makes it easier to identify the root cause of service outages and degradation and prioritize...

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ATF - How to pass the Previous Step in the Run server-side script for CAB approval.

Hi, I am trying to pass the previous step in the sys id (Insert record) in the Run server-side script step. I am writing the script to Approve 60% of approvers in the CAB approval of change request to move next phase.  Help me out its Urgent!Error: T...

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Understanding ServiceNow Agentic AI Architecture (Why It Matters Now)

With the rapid evolution of AI in ServiceNow, we are moving beyond simple automation into something much more powerful—Agentic AI.This architecture is not just another feature layer. It represents how AI can reason, decide, and act within enterprise ...

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Best Practice for Triaging Large Volumes of Discovery Home Errors and Identifying Ownership

Hi Everyone,We are currently reviewing a large number of ServiceNow Discovery Home errors across the following categories:ConfigurationInternalCredentialsNetworkCMDBMany of the error records only contain IP addresses, and we are finding it difficult ...

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Exported PDF displaying HTML Tags instead of Clean comments

Hi Community!In CSM Portal, When I export PDF using Export to PDF Action, it is giving the HTML Tags in the Exported PDF.  We are using the Custom Widget in the CSM portal. Please check the attached code snippet. I have tried updating code blocks but...

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