ServiceNow Community

Regarding the simultaneous login test for multiple users

I asked about testing methods for handling traffic congestion in the following article:https://www.servicenow.com/community/sysadmin-forum/how-to-conduct-a-traffic-congestion-test/m-p/3531346#M22951However, a good testing method wasn't provided, so I...

Question

Unable to view HR Manager Dashboard

I am trying to access HR Manager Dashboard but it just spins but does not load. I have all the plugins. PA, HR Agent workspace and EC Pro. I have hr admin and sn_hr_core.manager access. Is there anything else that's missing?

Question

Notification content is not showing up when clicked on bell icon on Service Portal for some persona

Notification content is not showing up when clicked on bell icon on Service Portal for some persona Where exactly to look to resolve it.

Question

Making a field mandatory after it is assigned to a particular team

I need to make fields mandatory after the ticket is assigned to a particular team. Basically the assigned to person needs to fill them.How do I do it, also I want that the mandatory(*) symbol is visible on the fields.I have tried UI policy and Data p...

Question

How to group by multiple columns li list

Hi all, I want to group by multiple fields in list. In workspace, I'm using list component of default type. In that list want to group records using field1 and field2. How can I achieve this requirement. Please suggest me

Question

Clear variable values on realtime

Hi everyone, I am working on a ServiceNow catalog item where I have a multi row variable set named a and inside it a user reference variable u, and I am using a catalog client script onChange to populate a catalog-level variable uvar which works corr...

Question

MultiRow Variable Set

HiI Have a reference field called "A "outside the variable set(in parent catalog item).I have variable set which has reference field called "B".I want to show list of records in reference field of B based on the value selected in A.

Question

GrayOut\disable Declarative action

I have a declarative action that triggers an API, and I want to prevent duplicate clicks. Is there a way to disable or grey out the declarative action button?

Question

IF no user id entry found on reference variable we need to show message

Hi Team, We currently have two variables in the form:Select User – a reference variable pointing to the User tableUser ID – a single-line text variableThe expected behavior is as follows:When the user information entered in Select User is not found,...

Question

Resolved! Workspace - field mappings

Hi All, I have configured 3 page variants in workspace. On pageA, I'm inserting a record in Table1. passing created record's sys id in page properties to PageB. Let's say parentRecSysId to that sys id. From PageB, passing that parentRecSysId to PageC...

Question

“I need help regarding CAD payment in my personal PDI. Can you guide me on the process or status?”

Question

How to track the success metrics of Agentic workflows?

Customer is using OOTB agentic and custom agentic workflows. They want to track how successful the agentic workflows are? IT agents may or may not give the feedback. In that case, how can customers know if the product is helping the IT agents? What K...

Question

How to track the number of Assists an Agentic workflow would consume?

How to track the number of Assists an Agentic workflow would consume?(assuming that all the AI agents are being called as part of the execution) Its surprising that this info is not documented (or looks like ServiceNow will not show this detail anywh...

Question

Suppose I build an Agent workflow without Now Assist skill in it, then which LLM it will use?

Suppose I build an Agent workflow without Now Assist skill in it, then which LLM it will use? Asking this because, my understanding is that, only for custom skills we can tell which AI model to use.but if I dont use any skills in agentic workflows (I...

Question

Disable Attachment Upload on Service Portal for Closed RITM

Hello Team,I am working on a requirement to disable the attachment upload option on the Service Portal once a Requested Item (RITM) reaches a closed state (such as Closed Complete).The expectation is that after the request is closed, users should not...

Question