ServiceNow Community

From zero to CSA: A real and slightly terrifying journey and why it matters in the age of AI agents

Long title, eh? If you work in tech long enough, you eventually face that humbling moment where you realise you've become a beginner again. I wrote about this recently on LinkedIn, the whole unlearning and reinventing-yourself theme. When I tra...

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After upgrading from Xandu to Zurich , the custom theme doesn't gets applied.

After upgrading from Xandu to Zurich , the custom theme doesn't gets applied. All I want is to update my Non- production instances to have different colors themes of the Header Banner color to differentiate between instances.

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O MFA se Tornou Obrigatório – Proteção de 99% Contra Ataques de Credenciais na ServiceNow

1. Introdução: O Fim da Senha Única O Credencial Roubada é o vetor de ataque mais comum no mundo digital. Conforme o IBM X-Force Threat Intelligence Index, a dificuldade em distinguir um login legítimo de um comprometido tem levado a um aumento ...

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Threat Intelligence Security Center

SLA Breach time calculation not followed schedule

Hi,I have an SLA which has schedule 8am to 6pm schedule.A case is created to 11.35am but the breach time calculated it shows 01.43am next day.How can this be possible?Look at the screenshots for the details.Task SLA Screenshot:IN SLA definition, we h...

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I want to create interactive filter based on vendor and parent field

I want to create interactive filter based on vendor and parent field which is available in assignment group.incident should be filter based on vendor and parent field.

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Help...how to handle request drafts vs. Catalog Item updates

Hello! We recently implemented the "save as draft" functionality along with a couple catalogue items that are designed to be iterative (information is gathered and input over a period of time before the full form is submitted).We are coming up agains...

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Resolved! CAD example questions

Hi all, I’m currently working through some CAD practice tests and I’m not completely sure about the answers to the questions below. Could someone help me out? 1. How can a developer create test run data sets for parameterized tests? More than one res...

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Adding new Fields to CMDB_CI or using Database view

Hello All, My Business would like to know the Business Criticality and Risk of all CIs. These values are determined from the associated Business Application. Looking at the tables in the CMDB it look like the only table that has these Field out of ...

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SNC Governando o Acesso da ServiceNow – O Controle de Privilégio da ServiceNow em sua plataforma

No universo em constante evolução das plataformas de gestão de serviços, o controle de acesso é uma preocupação crítica para muitas organizações. Nesse contexto, o com.snc.snc_access_control no ServiceNow emerge como uma solução robusta para gerenc...

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Threat Intelligence Security Center

Incident SLA applet Circle configuration on an SOW Variant

We created a variant of the OOB SOW page and created our own Incidents SLA applet.We would like it to group just like the same item on the OOB SOW (show days left till breached and BreachedWe are not seeing Breached.All incidents that have breached a...

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Now Assist for CSM - Resolution Notes Generation

Resolution Notes Generation is a Now Assist skill that creates a clear, concise summary of how a case was resolved. Using case fields, user activity, related tasks, and conversation transcripts, the skill drafts notes that reflect the full context of...

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Case Management
Customer Service Management
Now Assist for CSM

Exam

I am not able to book the exam and cant find page as well thought service now

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ServiceNow's CMA program has an AI problem

Over the five years Fred* had worked for ServiceNow, his account here on the Community had remained dormant. But suddenly, this April, it sprung to life. Fred became a prolific poster – often sharing his thoughts twice a day. And what though...

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Service Mapping

If business services, application services are already built out, what's the best process to go about service mapping. I am getting requests to map X service, but they have already been created in the auto services table and error out when trying to ...

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list and filters

hello ,im not able to change the state from on hold to in progress.Can someone help me with this.

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