ServiceNow Community

IP address updating - Server Discovery

Hello All We have a server which has two IP addressesprimary IP address - activesecondary IP address - inactive So through discovery the secondary IP address is not reachable as it is inactive.After some time the primary IP will become inactive and ...

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UI Action not triggering client script on Change Request form

Hi Experts, I am working on a requirement in ServiceNow to add a UI Action on the Change Request form that triggers a Copilot AI agent (Change Quality Advisor). Requirement:Add a button on the Change Request form which generates a prompt using the cu...

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How to change the landing page of resolver view in servicenow

Team Currently our landing page of resolver team members are "My Service Dashboard" which will list the different type of tickets assigned to me and my groups.Now we have configured a separate dashboard with different type of reports in it and we hav...

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The reaon about Standard Change Approval Workflow Configuration

Could you let me know the reason about 「the OOTB workflow will run on proposal and modification of templates not on retirement 」.When retiring a standard change template, the flow named 「Change Standard Proposal」will not work .Thanks a lot.

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Run the Scheduled based on some condition dont want to use scheduled script excution.

I need to run the scheduled based on some condition if the condition match run the scheduled and i dont want to use the scheduled script script excution .

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Field mapping in Transform map

Hi Team, How to map the fields for dot walking fields in Transform map. Please let me know. Thanks,Manju

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Resolved! Next Experience UI Custom theme - Change text colors in Sidebar discussions section

Hi All, Looking for inputs on how to change the text colors in the Sidebar discussions section. Thanks,Rahul R

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Playbooks in Incident Management

Hello community, I’m currently developing ITDR (IT Disaster Recovery) and SRP (Service Restoration Plan) runbooks that will be used to support service restoration activities during incidents. I’d like these runbooks to be easily accessible directly w...

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Scheduled Report - output Type PDF-landscape missing?

I created couple of list data visualizations and scheduled the reports (Platform Analytics). I do see the output type as 'PDF' but not the landscape choice. In the old form view, there is an option to attach the PDF in landscape mode. Do I need to en...

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Apart from Admin what permission to be provided to user to review, create and manage schedules

Apart from Admin what permission to be provided to user to review, create and manage schedules and Scheduled Jobs

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ASIA Pacific - Major Outage at several sites Philippines, Vietnam, Indonesia

Anyone else experience a full outage at their ASIA Pacific sites last week?

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ServiceNow Flow Designer Approval

Hi I have a catalog Item where I have a List collector variable referencing to a custom table A, I need some help in flow designer Approval process, where for every selected values from List collector we need to look into the another custom table B, ...

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Now Assist Skill Kit is not fetching input from record in servicenow

I have created a Now Assist Skill Kit and whenever I test it or run it through Flow designer it is not fetching the input.Prompt:You are an AI assistant that predicts customer churn risk based on customer support interaction signals. Analyze the foll...

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Inject conversational catalog item in topic

Hi CommunityI'm bulding custom greeting topic. How can I call conversational catalog in certain brach of the topic flow? or is it possible to call it via AI agent?Thanks!

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Tab is not deleting in dashboard

Hi all, I have created a tab mistakenly and want to delete from dashboard but when i am saving the record it is showing me the error 'your dashboard could not be saved'.attaching the screenshot for your reference Thanks...

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