ServiceNow Community

Changing the Font size in Contact Card in UI Builder

Hi Everyone,Quick question I want to change the font size of the Contact Card so that it updates along with the Heading Style. Currently, changing the Header Style only affects the name (“Abel Tuter”), but I would like the same styling/font size chan...

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UI Builder : Next Experience

Need help with CSM Modeling

We have sold a package to a customer and would like to align on the correct way to model this in ServiceNow CSM using Sold Product and Installed Base.Business StructureA Package is sold to the customerThe package contains one Sub‑PackageThe Sub‑Packa...

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Architect

CSA Certification Expired After Missing Delta (Xanadu to Zurich) – Request for Guidance

Hi,I was CSA certified and maintained my certification till Xanadu release.Due to medical reasons, I missed the Zurich delta exam window and now my certification is expired. Is there any way to regain certification without retaking the full exam?Or a...

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remove group from form

Hi all, I am relatively new to my role and still learning ServiceNow. I am wanting to remove Startegy and Data reporting from the assignment group dropdown. It is not able to be removed manually because it is being seen in form builder through sys_us...

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Add fields to CAB Workbench within Service Operations Workspace

I'd like to add more fields to the CAB Meeting tab within the Service Operations Workspace but I cannot see where these changes would be implemented. I looked into the varies views that changes offer but nothing seemed to align to what I'm seeing wi...

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Servicenow AI - What Certifications has to do ?

Hi there, I am a student who is currently in my CSA & CAD Path. After Completion of that I want to learn more about Servicenow AI Features like mastering "Now Assist", "Agentic AI Workflows" etc. The Biggest Confusion I got is "What Courses, Certific...

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in ADF lab 4.2.2, g_scratchpad does not work

in ADF course (Application Development Fundamentals (Zurich)), lab 4.2.2, two rules are used to pass some data from server side to client side with g_scratchpad. 1. A "display" business rule, setting proerties to g_scratchpad2. A client script, gett...

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Is this artifact useful?

Hello CSM Implementers and Architects, We’re kicking off something exciting—putting together a set of reference architectures for Customer Service Management! To get started, we’re sharing our first artifact: the Customer Data Model diagram for ...

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How do you manage projects?

At my organization, I work in a smaller team within a larger Service Now instance. We don't have the staffing or funding to have a project manager that would be able to manage our projects and make sure everything is flowing smoothly. We want to lev...

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Project Management

Can't Change Subject in Focus Color

Hi everyone,Does someone have a clue about how you change the green color of things in focus/highlighted? I can only find Focus Ring and Focus Ring Shadow in the theme builder which doesn't change the green coloring.It seems like it should be possibl...

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Resolved! Micro-Certification - Welcome to ServiceNow (Xanadu) - Favorite a Filtered List

Task Instructions:I am getting more incidents than expected in Step 4 I got more than 7 incidents and when I go to step 5 it is only giving me 1 incident. I don't know how to reset to redo the task. I followed the steps as given. 1. Impersonate P...

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changes() and journal fields

We were troubleshooting a failing business rule and whilst the cause turned out to be unrelated to this topic we noticed this statement in the ServiceNow documentation:=========================GlideElement - changes()Determines if the current field h...

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Need to alter Create Case multiselect field mapping in CSM workspace

I created a new case type for CSM Workspace. I followed the instructions below to enable the Create Case multiselect. There are some fields, like Assignment Group and location that are not mapped OOB from this action. I haven't been able to find the ...

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Scenario – I have ACL for Assignment Group members of incidents – People who are member of Assignmen

I am facing difficulty to solve this and when i login with membership user that return the all group incident insted of self group incidents . I created 2 user and assign group Network , and provide role itil but it return all incident of all group ...

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GANTT View - Hide Shadow Tasks or Expand Only to Certain Level

Hello, I've created a project that has a bunch of external dependencies. In the GANTT view I'm hoping to either hide the shadow tasks or only expand to a certain level. This is in the New Project Workspace Planning view. I know in the old Planning...

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