Preventing Inheritance of Identification Rules Between cmdb_ci_computer and cmdb_ci_server

Using ServiceNow’s out‑of‑the‑box features, is it possible to stop the identification rules for cmdb_ci_computer from being applied to the child table cmdb_ci_server?Also, if a child table has no identification rule of its own, does it automatically ...

• Question

Flow Designer Cross Scope Access Error Scope does not have write access to sn_hr_le in Else Rejected

Hi Team,I am currently working on an Employee Offboarding Flow in Flow Designer (HRSD module). The flow is triggered when an offboarding request is submitted and follows an approval process.The Approved branch is working as expected, including record...

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• Human Resources Service Delivery

Unable to handover virtual agent chat to live agent (Now Assist for HRSD)

Good afternoon! I completed the Now Assist for HRSD essentials course.I did this as part of implementing Virtual Agent to Live agent chat handoff.  Ironically, all the labs worked for me on the student instance as well as demo instance except the VA ...

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ways to generate JWT in ServiceNow and signing it with ES256 algorithm

ways to generate JWT in ServiceNow and signing it with ES256 algorithm

• Question

database view on pm_project and sys_audit

I am trying to create a database view with pm_project and sys_audit and cannot get it to working. Tried to put this in the where clasue on sys_audit table in the view but not working.  sysa_documentkey=proj_sys_idAny idea how to get this working?    

• Question

Where is the email template when emailing from an Incident.

I have a need to add to the default email template on the Incident form, I just cant find it> Thanks

• Question

How can I build a Collaborative Work Management bord from non task tables

I understand that CWM is meant for showing the tasks. However approvers of various item (catalog items, risk assessment) are stored in sysapproval_approver. I would like to build a board for approvers. How can I do that. Is there any configuration gu...

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Volunteer Opportunity: Introducing ServiceNow University Campus Leaders

  Introducing ServiceNow University Campus Leaders   Meet the Inaugural Class Shaping the Future of Tech Talent   These students are bringing ServiceNow skills to their university campuses, and they could use your help.   We're excited to introduce ...

• blog

Collaborative Work Management - Concerns About Functionality

Dear ServiceNow Community, As we are preparing to transition from Agile Development 2.0 to Collaborative Work Management (CWM), I am currently working to better understand the new functionality in order to be well prepared for the upcoming change. I ...

• Question
• Scaled Agile Framework (SAFe)

CWM - Why is the “Assigned to” filter unavailable in the Kanban view, unlike in VTB?

Collaborative Work Management As we are transitioning from Agile Development 2.0 to Collaborative Work Management, I am trying to understand how we can work with the new solution on a daily basis.Unfortunately, one significant functionality appears t...

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• Service Portfolio Management

How to change the landing page of resolver view in servicenow

Team Currently our landing page of resolver team members are "My Service Dashboard" which will list the different type of tickets assigned to me and my groups.Now we have configured a separate dashboard with different type of reports in it and we hav...

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Unable to edit user list for scheduled reports

• Question

Email Parse to create Catalog Item

I know there are a lot of posts on this, and I have tried to follow some but not getting results Ive followed this video guide, but its not pulling the resultshttps://www.youtube.com/watch?v=uLHCw2GA3lo This is what we haveI get an email into our Hel...

• Question

Which executes first ,UI policy action or UI policy script?

When runnning ui policies ,which executes first ,whether UI policy action or UI policy script?

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• Scripting and Coding
• Studio
• User Interface (UI)

existing record validation on String Field

Hi All, I have an catalog item to create business Application .Business application is inserted after approvals. There is field as application name in catalog item which maps to Name field field of Business application in service now.I want when user...

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