ServiceNow Community

Learning Content on a Serv iceNow instance NOT NowLearning/ServiceNowUniversity

Hello All,I have picked a group in the "Select Location" prompt to lodge this question but not sure it is the best option - there was no option for a specific employee growth/internal learning. In our Dev environment I had built up some Learning to b...

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Audit Management - Strategic Plan

Hi Dears, For a client who uses strategic planning, (3 - 5) years strategic plan, at which they do risk assessments on the processes of the organization, then do the priority assessment which is based on several factors. from theses assessments they ...

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IRM How can I link/ relate one control to multiple entiies in different entity classes

By managing the control attestations I want to monitor one control which is related to different entity classes. For example entity class Business Processes (cmdb_ci_business_process) and entity class Business Unit (business_unit). The objective is t...

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Policy and Compliance Management

recommendations for dealing with instance specific certificates when cloning

Hi, We're doing more mutual authentication and looking for recommendations to ensure production usage certificates do not make it into non-prod. Have seen some comments about clone exclusion on the sys_certificate table, but uncertain if there are Se...

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Transitioning from Webassessor to Pearson VUE

Hello Folks, Who are going/planning to give the Mainline Certification Exam in November or after November 2025,So please go through below article first than plan according to this. What is Pearson VUE?Pearson VUE is a global testing provider that...

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Not Able to access rearning course

I was pursuing the "UI Builder Fundamentals (Yokohama)" course and had completed more than 50% of it. However, after two days, when I tried to access the course again, it showed "Access Denied."I’m not sure what went wrong and would appreciate your h...

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How to configure the UI ACTION "Close Incomplete" to FSM WORKSPACE

I have these 2 records, I assigned them to WORKSPACE using Workspace Form Button and Format for Configurable WorkspaceI typed the following code in both:g_form.submit('close_incomplete');The button appears in FSM WORKSPACE but does nothing, (it shou...

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Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI

We’re thrilled to announce Community Week 2025! Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7! This is your time to learn, connect, and be ...

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Worknotes does not display URLs as hyperlinks

Hi All, The Worknotes in the incident is not displaying the Hyperlinks.The KB should be Clickable and once clicked it should open it in a new tab.

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How to make end user upload mandatory attachments on ESC portal and restrict visibility

Hi everyone, I have a requirement where, once the first Catalog Task (SCTask) is closed, the end user should be prompted to upload three mandatory attachments (for example: PAN, Aadhaar, and ID Proof) directly on the ESC portal. After the user up...

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Issues with Bidirectional Integration Using JIRA Spoke

Hi Experts,I am currently working on configuring bidirectional integration using the JIRA spoke and have encountered the following issues:I am unable to use the "Update Issue" action in JIRA Spoke, as the additional fields are grayed out.Whenever I u...

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Multi row variable set values not saving after modify in Sc_task2

Hi Team,anyone know how to solve this problem I have multi row variable set with 3 fields in this 2 fields are check box type default displaying 'false' Task2 added this Multi row variable and come to catalog task i have modified the check box values...

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How to Copy Previous Assessment Answers by Default in the Smart Assessment Engine?

I’m working with the new Smart Assessment Engine in ServiceNow and looking to copy assessment responses if the same assessment template is sent for the same "assessed" record. In the previous Assessment Engine, there was a simple checkbox that allowe...

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What Is Coalesce in ServiceNow? The Tiny Checkbox That Protects Your Data

A tiny checkbox in ServiceNow holds a lot of power over your data strategy. Check it wrong, you get duplicates and broken workflows. Check it right, your imports stay clean and your processes run smoothly. That checkbox is Coalesce. Coalesce contro...

Article

Update records using MRVS and Record Producer( Scoped Application)

I am trying to update order line items based on the selected order. And my record producer is on order (sn_ind_tmt_orm_order) table.(function executeProducer() { var orderSysId = producer.choose_your_order; var orderGR = new GlideRecord('sn_ind_t...

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