ServiceNow Community

Resolved! Required CIS – IT Service Management (ITSM)

Hi Team, If anyone has recently completed the CIS – IT Service Management (ITSM) certification, could you please share the exam dumps. Regards,Abhilasha

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change the colour code of Last Run Status of policies tagged to a release

In DPR workspace, I have a requirement to change the colour coding of the last run status field values of policies related list tagged to a release. Compliant should appear in green colour, Non-Compliant in red and not run in yellow etc. How can we a...

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A heartfelt thank you — and an invitation to shape what’s next 💙

A new chapter for the SNUG community With this transition, we’re opening a new chapter for the SNUG — one focused on continuity, fresh energy, and keeping the community independent, practitioner-led, and high quality. The SNUG Committee is now lookin...

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Project Readiness Checklist

Project readiness Checklist The intent of this document is to provide a list of many tasks that need to be addressed when starting a ServiceNow project. Use it as a baseline to get started and add/remove items as applicable to your project. A link ...

Article

In sow view need to add email template icon for problem and RITM forms

Hi Team, In sow view need to add email template icon for problem and RITM forms like below mentioned in the screenshot, how to do this. Currently i can see that email template on the incident and change form. Regards,Abhilasha G T

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User is not able to remove user criteria in standard change templete

Hi Team, I have a ITIL user, he is trying to remove user criteria(Available for) for standard change template, but it is not working. User criteria still showing, even though user has removed that user is having itil, change_manager roles.

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Need Help Displaying External Link Under Topic Menu

Hi,I created a content item and set it as an external link, but instead of showing under the topic menu dropdown, it appears as a regular catalog item. How can I make the link appear in the topic dropdown instead? Current look this is how I want it t...

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A single MID Server can discovery how many hosts?

Hi Team, Looking from a scalability point of view. How many hosts a single MID server can discover. Regards,Amit

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How to Filter Records between Months?

I currently have a problem with the conditions in the list data visualization. I need to retrieve records between October of the current year and March of the following year. I tried using a query, but when I filter the Contract End Year to “Last Yea...

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Employee centre browser extension

I have downloaded the browser extension for employee centre however can't seem to get past this. Docs are also very vague.

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Why “Parent” Feels Wrong in ServiceNow CMDB (and What It Actually Means)

If you’ve ever modeled services in the CMDB and paused to think: “Why does ServiceNow call this the parent? This feels fundamentally wrong.” You’re not alone — and you’re not wrong either. This confusion shows up very often when modeling shared pla...

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Starting to learn service now

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glide.ui.activity_stream.stacked_view or "Stacked view" permanent in HR Agent Workspace

Hello.Is there any way to make this "Stacked view" permanent = true for all users ?I was playing around with "sys_user_preferences" and glide.ui.activity_stream.stacked_viewbut no success. Any advise please?Thx

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Email details not visible on the RITM activity stream

Email details not visible on the RITM activity streamCheck under the filter funnel, the checkboxes of email autogenerated and email correspondence are already checked.

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Approver changing answer breaks the approval process

I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...

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