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policy Knowledge articles shall not be visible or accessible for non user

When a policy is published, the system shall continue to automatically generate a corresponding Knowledge article in the kb_knowledge table when the Knowledge category is set to Policy. If the category is not set to Policy, the Knowledge article shal...

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RITM state and stage

Is there any official ServiceNow documentation that defines the standard State and Stage combinations for Requests (REQ) and Requested Items (RITM) when multiple Catalog Tasks (SCTASK) are associated with a single RITM?

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In a catalog item, the user attaches an Excel file and submits the request. Using Flow Designer

In a catalog item, the user attaches an Excel file and submits the request. Using Flow Designer,1. it should read the Excel data line by line2.loop through each row using a script, in the flow designer and3.then use GlideRecord on the u_data_source t...

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Rename OOB Now Assist summarize action?

Hey there, Hopefully a simple one for someone to answer, how do I change the name of the OOB summarize skills? In my region we use 'Summarise" with a s, and not "Summarize" I could not locate any settings where this could be changed in now assist. ...

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Hardware Asset Refresh Line Flow - waiting for... what?

Trying to follow the refresh an asset flow in HAM Pro and getting stuck on the below. Not sure what its waiting for.Screenshot below of flow context waiting on step 6. We closed the "Prepare and stage asset for deployment" ASTASK, but that is not tri...

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How to create auto-generated numbers for a catalog item based on Fiscal Years

Hello all, I have a requirement to create auto-generated numbers for a catalog item based on Fiscal Years.Our fiscal year starts in July. Hence, I want these auto-generated numbers to update on July 1 of each year. So when the numbering starts with...

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Software Assett Workspace - Record Badge Count

Hello Community! I have a requirement to add a count to a tab on Software Entitlement in the Software Asset Workspace. "To keep consistency, a count should be added to the Contracts tab on Software Entitlements" I believe that I need a (#) next to th...

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Resolved! Add a verification step to an Incident ticket

Requirements:When the Category is set to xxxx on an Incident ticket and the ticket has been set to resolved by the agent, their manager will get a notification and will have to approve/verify the ticket before it sets to Closed status. What would be...

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Resourcing just got a major upgrade in Project Workspace!

We're excited to share that the Resource Page in Project Workspace is now available! Giving project managers the visibility they need to stay ahead of resourcing issues without disrupting the workflows resource managers depend on. The problem we hear...

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project workspace
Resource Management
SPM

Save the Date for the Houston SNUG + Pre-SNUG Workshop | Looking for Customer Speakers!

Hello Houston SNUG Members! We are pleased to invite you to the in-person Houston SNUG Meeting on Wednesday, June 10th at Phillips 66, 2331 CityWest Blvd, Houston, TX 77042. SNUG events are designed to enhance and accelerate your success with Ser...

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Health Remediation Tasks SLA

Hello, I have created a new SLA that starts when an Orphan or Missing Recommended task moves to the WIP state. The Actual Elapsed Time does not seem to be updating. Is there a way to set the refresh rate for this field? Than you, Adam

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Attending Knowledge 2026 as a Sys Admin

Hello everyone, I am attending Knowledge 2026 and was curious what benefits are available to me as a Sys Admin. I know there are a lot of sessions available that are geared towards developers and/or process owners. Where should I start?

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On-call escalation policy

Hi all I am still struggling with my on-call scheduling. Please look at my screenshot. When I create a schedule, that is there by default. I would like to know where to set the 15 minutes to 10 minutes (in the template or wherever the system gets th...

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ServiceNow Admin Certification

What is the best practice way/test to prepare for ServiceNow Admin Certification?

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How can FSM move a work order task to the next engineer if the first engineer does not respond?

Hi all, We are designing an FSM process where a work order task is assigned to an engineer based on availability, skill, location, and on-call rota. If the first engineer called out using xMatters does not respond within a defined time, we want Servi...

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