How to put attachments on top in record producer

• Question

How to notify users about the network outages

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?A. System Notification > Email > NotificationsB. Administration > Notificatio...

• Question

I have to withdraw my claimed learning credit

Hello, I claimed learning credits but now my company said it was for someone else. Now I have to withdraw it.Can someone tell me how can I do it? Thank you!

• Question

How credential alias are linked in flow designer actions?

we have ad v2 actions in flow captured in update set, but it references the connection alias , so in upper isntance,(Where the plugin has to be installed from scratch) if we download the adv2 plugin from scratch, will it create new alias with diff sy...

• Question

What is needed to grant user access to project workspace

Hi all, I have created a custom role which I want to use to grant non-IT users access to view certain projects only, and Following the kb article below I have created an ACL for "now.workspace.project.*", that has allowed the workspace link to become...

• Question
• Project Portfolio Management

Hide Template option for a specific table in workspace

Hi Team, I want to hide Templates component for a specific table in CSM workspace. How to achieve this? Best Regards,Manohar 

• Question
• Workspace : Next Experience

What is the correct approach for handling MS SQL "system" databases?

Our database owner does not see value in having CIs for the system databases: master, model, msdb, tempdb, mssqlsystemresource.  He has asked us to hide or otherwise eliminate them from the CMDB. We have considered:prevent discovery from creating the...

• Question

Loading is showing in CSM / FSM Workspace in Lead workspace table in service Catalogue section

Issue DescriptionIn the Lead to Contract Management Workspace, the Catalog section does not display any content. The section continuously shows a “Loading” state and does not render the catalog items. This prevents users from accessing or selecting c...

• Question
• CSM Configurable Workspace

Service Maps in Dev resetting after midnight – how to identify root cause?

Hi Community,We’re facing an issue in our Dev instance where Service Maps are being reset after midnight.Every morning, the maps created the previous day are gone.This started happening only a few days ago.I already checked Scheduled Jobs, Discovery ...

• Question

Unlocking Next-Level Cloud Visibility: ServiceNow Discovery using AWS SSM

Introduction – Rethinking Discovery for the modern AWS cloud In the ever-evolving world of cloud computing, visibility is paramount. As enterprises increasingly adopt multi-account, multi-region AWS architectures, gaining a unified view of assets bec...

• blog

How to add accordion in record producer

• Question

Refine variables dependent on user's Department

Hello team I'm in the midst of redesigning a catalog item for request to an application that is available to most people within my organisation - (Core Systems). However, there are several access levels within this application that are available and ...

• Question

Can we make process flow pinned in form

• Question

Discovery Fundamentals On Demand - Unable to complete task - validate MID server

I am taking the Discovery Fundamentals On Demand course, and I am failing the task "Validate mid server". When opening the MID Servers it says that the assigned MID server is down and not validated.If I attempt to validate it, it says "validating" fo...

• Question