ServiceNow Community

Difference between getMessage and new GwtMessage().getMessage()

I am going to show you what exactly the difference between getMessage and new GwtMessage().getMessage().getMessage() and new GwtMessage().getMessage() both we use in client side to show the sys ui message. but there is some difference.getMessage is o...

Question

How to hide the Tab in record page in workspace.

Hi All,I am working on a Configurable Workspace page in UI Builder where I have multiple tabs, including a Playbook tab. My requirement is to show the Playbook tab only for users who have a specific role.Role:xyzRequirement:If the logged-in user has ...

Question

ServiceNow University Lift Off to Knowledge (voucher not received)

I have received this email from pandadoc on 25th March 2026,"ServiceNow University Lift Off to Knowledge Sweepstakes | Entry Period 3 Prize - Kartik Jain" document has been completed by all participants.After this I haven't received any update from t...

Question

SuggestBestApproach to Import CMDB Data & Relationships from Third‑Party Tool without ITOM/Discovery

Hi All,We are currently working on a CMDB implementation project in ServiceNow and would appreciate your guidance on the questions below. Could you please help us with this?1. We need to bring CMDB data from a third-party tool along with its relation...

Question

"Require confirmation" field in the sys_app_module table

Hi.I have a question about module.What is the setting for the "Require confirmation" field in the sys_app_module table?What is it used for?

Question

Resolved! Flow Designer Get Catalog Variables - Yes/No type output value in Zurich

Hello - we have this Zurich issue and would apreciate your input.In Zurich release we observed that Service Catalog type Yes/No variables when leveraged with Flow Designer > Get Catalog Variables action output Runtime Value true/false as opposed to y...

Question

ServiceNow Instance Full Scan

With the help of existing community articles, we performed a full instance scan and identified over 4,000 records in the scan findings.Can you please provide the steps to resolve these findings?

Question

Dynamic External Link on Caller Card In SOW

I need to create a hyperlink or link whatever it is in SOW in incident table on the caller card section , we have a record information section and there is the caller card which contains existing 2-3 hyperlinks emebeeded so I want to embed mine one a...

Question

CIS.DF - Certified Implementation Specialist – Data Foundations (CMDB and CSDM)

Hi.I plan to take CIS.DF test within a month. It is 75 questions in 90 minutes.I have test anxiety so concerned about passing the test in the first time.I would like to know the most effective way to prepare for test.I appreciate your tips and advice...

Question

SG-AWS SG-AWS-GenericTags - Tag-based Service Mapping - Will this work without AWS Cloud Discovery

Starting our SG-AWS implementation with one of the mvp is to help service mapping. Since Tag-based service mapping used the cmdb_key_value table, will the SG-AWS generictags imports populate the cmdb_key_value table as well?

Question

MCP Server tools don't accept response from custom Now Assist skills

I am trying to setup an MCP Server to expose a Now Assist Skill which returns an LLM response. The skill is configured correctly, and it returns the response as follows: { "provider": "Now LLM", "response": { "model_output": "..." }, "err...

Question

Resolved! Acessing variables in Advanced Reference Qualifier from a variable set

I have a Record Producer with this structure. Record Producer{ Variable 1 Variable Set { Variable 2 } } Variable 1 is inside the record producer but Variable 2 is in a variable set. I want to use variabl...

Question
Scripting and Coding
User Interface (UI)

HR and IT Portals

Hi Everyone, We have a requirement to build separate HR portal using employee center pro. IT team is using employee center and they don't want unified portal. We’ve built custom portal for HR; however, we’re encountering challenges in ensuring that e...

Question

Controlling the creation of records in the parent table when expanding a table.

A child table with the same structure as the parent table is required.Furthermore, we want to prevent records from being linked to the parent table based on the field values of records created in the child table.Is this feasible to implement? I co...

Question

Showing Additional Attributes on Multiple Select Filters

Hello! Is there a way to add additional attributes to a "Multiple Select" interactive filter that has a table selected as the filter source (example in the screenshot below: adding a short description field in addition to the RITM number so the user ...

Question