Discovery Classification Error

Hi Folks,Can someone please guide me on the steps to troubleshoot incorrect CI classification during Discovery?Scenarios:While discovering a Windows Server, the CI is getting populated in cmdb_ci_computer instead of cmdb_ci_win_server. While discover...

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• Discovery

How to hide Workspaces tab

HiI would like to hide the "Workspaces" tab at the top of the screen.Please tell me how to set this up.  

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How to connect a Declarative action button to a modal in Playbook

Hello everyone,How can I set a declarative action that was created for playbook to be able to show a modal upon clicking? I tried searching articles in the internet and what's common in them is to create an UX Add-on Event Mappings which is not visib...

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What are the risks of updating the Unified Navigation Menu (sys_polaris_menu_config) table?

HiI want to hide the Workspaces menu at the top of the screen, so I want to update the Unified Navigation Menu (sys_polaris_menu_config) table,but I get a warning that it's not recommended.Is there a way to do this other than not updating this record...

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Catalog Item Best Practices

I am asking for any SME on Catalog Item regarding the best practices for catalog item creation. My current team is working on catalog item optimization and transitioning to CSDM.They have more than 400 catalog items and they want to limit it by creat...

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In serviceNow can we give error that the document is missing in attachment using GenAI

Hello  everyone . I need to ivestigate on if in ServiceNow if i need to give error that the document is missing in attachment in record producer using GenAI is it possible.

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error on a published report

Users started receiving error - “Access to this content denied based on report_view ACLs” when opening published incident report link from email. The same users can open the report and underlying records without issue once they are already logged int...

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How to get the number of records in a Script Include for even records not available to users?

Hi All, Currently working on a record producer for an HR Service and the request was that if for example person A submits the record producer with a specific subject person (let's say person C), if Person B tries to submit a record producer with the ...

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The state of a catalog task changing from Closed Complete to Closed Incomplete

Hello Community, I am currently working on a catalog item. When we manually update two tasks to Closed Complete and immediately set the third task to Closed Incomplete, all three task states change to Closed Incomplete. Could you please suggest a res...

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Is there any OOB document summarization skill available in ServiceNow?

Hi Everyone,I would like to understand whether ServiceNow provides any out-of-the-box (OOB) document summarization skill using Generative AI.Use case:When a user attaches a document (PDF/Word, etc.) to a record, I want to display a “Summarize Documen...

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Internally created Software Lifecycle type

I created an Internal Software Lifecycle type for the Zoom Workplace App we are using as it is not EOL or EOS based on Zoom's Version enforcement for users and admins.  How do I ensure the software model associates to the Internal Software Lifecycle ...

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Things Every ServiceNow Developer Must Know

 Things Every ServiceNow Developer Must Know : 1)gr.setUseEngines(false) : It prevents workflows, business rules, data policies, and email notifications from firing for the current GlideRecord action (insert, update, delete).ServiceNow GlideRecord AP...

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UI action popup window

When the user clicks the "Pause" UI action:A popup should appear.In the popup, a list of pause reasons (as selectable options) should be displayed.If the user selects the option "Other" from the list:A text field should dynamically appear within the ...

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Creating a custom role/acl for creating Releases

How might one go about creating a custom role and ACL for DPR? The customer wants to enable business users, scrum masters, developers to create releases on their own terms. If a custom role and ACL were to be created to grant that ability, what are s...

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any one help me in testing. how i can do this?

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