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Agile Development 2.0 Deprecation: Get the Facts Before It Impacts You

If you’ve been working with ServiceNow, odds are you rely on Agile Development 2.0 apps and plugins or you’ve worked closely with teams that do. This isn’t just "another product update." The upcoming deprecation of Agile Development 2.0 is going to b...

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Servers not showing up on Windows/SQL Report in Workspace

We just rolled out discovery globally. We have two countries where none of their servers show up on the Windows/SQL report within the workspace. We do see the software installs on them and they look OK. They are running fairly recent version of Win...

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Upgraded_Fonts are small

Recently upgraded from Xanadu to Zurich, and we are noticing the font is much smaller. It isn't the desktop zoom, it is specially ServiceNow post upgrade -for everyone in my instance. Anyone experienced this, and can guide me through increasing the d...

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Hide right panel on Service Operations Workspace Home page

Hello everyone, I would like to share a practical use case that we recently implemented in ServiceNow: hiding the Announcements, Quick Links, and Upcoming sections from the Service Operations Workspace home page for a specific group. Implementation ...

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Outage Records

I would like to understand the value companies are receiving from outage records. I understand from the SN literature the outage records are intended to be simplistic and are mainly data points, I would like to understand how teams are receive value...

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Scheduled Data Export - Pre and Post export script execution

Hi All, I want to export incident table data to MID Server and I have created a export set and definition for that. I have some date/time fields for ex, "opened_at". I want to change the format in the excel sheet to "yyyy-mm-dd HH:mm:ss.SSSSSS". Coul...

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Custom Workspace (Duplicate of SOW)–Home Dashboard Not Displaying Role-Based Data from Custom Table

Hi, Can anyone help/guide me on this issue,What was done Created a custom workspace (Service Request Workspace) by duplicating the existing SOW (Service Operations Workspace). In the List menu of this new workspace, added three custom tables. Role-ba...

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either one of the field is not filled ...block the order

either the security group or attachment needs to be filled in. So I would need 1 of the 2 to be filled in before they can click order button?

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Secondary alerts (alert hierarchy) visible in UI16 are not displayed in Service Operations Workspace

In UI16, when opening an Incident and navigating to the Alerts related list, using the “Display/Hide Hierarchy List” option correctly shows both primary and secondary alerts (alert hierarchy).However, when opening the same Incident in Service Operati...

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how to replace the custom widget to OOB widget Not able to find OOB widget

I received a request to replace the custom add attachment widget with the OOTB add attachment widget. I have checked the available widgets but couldn t find the OOTB widget for attachments. Could someone please assist with this

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OnChange Client Script Executing after onLoad in workspace

Hi everyone, I’ve created my first OnLoad client script for the Incident table that sets the Assignment Group to a specific value. I also have an OnChange client script tied to the Assignment Group field. In Workspace, I’ve noticed that my OnChange s...

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audit is enabled but not showing in Activity log.

Hi,In the alm_asset table when an asset is assigned to a person, the assigned date and time are not appearing in the Activities section,even though Audit is enabled. We can see this information up to l, but after that, it is not visible. Could someon...

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Event Management CI binding issue for mixed host and non-host CI classes in event rules

Hi Team,I’m facing a CI binding issue in ServiceNow Event Management and would appreciate guidance on the best scalable design.ScenarioWe receive ProdMon database events where the Node field contains the CI identifier value (for example: tstmuse2azsq...

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Automating Attachment Download – Bulk Attachment Downloads from List View

List View — Multi-Record Attachment Download We’ve all faced it — opening multiple records, downloading attachments one by one, and repeating the same clicks endlessly.Tedious, right?Let’s simplify that too.This enhancement adds a Download Attachment...

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Kanban Board Component - Part 1 - Initial configuration

Kanban Board Component - Part 1 Table of Contents PrerequisitesInitial ConfigurationConfiguring EventsDrag and DropSwimlanes Article Directory Part 1 - Initial configuration Part 2 - Configuration reference Introduction This series of...

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