ServiceNow Community

Why can't I see "Sys ID" in UI Builder, in my Look up data source, as a field in Return fields?

Hello guys! As the title says, I cannot see the option/field under Return fields in my custom Lookup data source. Keep in mind that the column sys_id is available, but not visible in back-end. Any ideas how I can make it show in the UI Builder? G...

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issues with IF branch and currency field in flow designer

Hello, On my form I have a currency field ('Amount') and in the Flow Designer I added an IF branch. I have different scenarios such as: IF (Amount) GREATER THAN or is 100000(Amount) LESS THAN 150000{do stuff} ELSE IF (Amount) GREATER THAN 500000{do...

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generating a PDF document with flow

I need help setting up part 3 of my task. Basically, there is the creation of flow, and when a record producer is created, it creates tasks for the solvers. Technically, this is ready, but there is one part that is the last task, which is the creatio...

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Get Catalog variable value from a widget

Hello All, I have a order guide which has a Lookup select box variable "Model" referenced to Vendor Items table(pc_vendor_cat_item). In this variable I am display the product model names as choices for the user. My requirement to display the price of...

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How to generate and attach an Asset Handover PDF from after acknowledgment through portal

Hi Everyone,I have created a custom widget on the Service Portal where the user can acknowledge an asset (for example, confirming asset handover).Now I want to generate a PDF of that acknowledgment form (Asset Handover document) automatically once th...

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I want to use the pdf document template to create a pdf where i want to pass the fields dynamically

I’m using GenerateDocumentAPI to create a PDF from a document template. The API requires a recordId from the template’s table (for example, a Case record) to map and fill merge fields.My use case is different: I already have the values (from an integ...

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Annual CMA re-certification requirements

What are the annual CMA re-certification requirements, specifically the 'thought leadership' requirements? What do CMAs need to do each year to remain certified, and how are their thought leadership contributions assessed and/or verified? Is ther...

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How to get previous value in Email Notification Message HTML body

Hi Connections, i have a requirement where i have to show previous and current values in the message html body on email notificaiton, I'm triggering this notification via event when there is an update on the record. Here i have so show previous and ...

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Unable to Receive Incoming Emails in PDI (Gmail POP Configuration)

Hello Community, I am working on enabling email integration in my ServiceNow PDI and need help troubleshooting incoming emails.What I Have Done So FarEnabled Email Sending and Email Receiving in System Properties > Email.Created an SMTP Email Account...

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Resolved! Generate multiple PDF reports at once from List View

I have a requirement to generate multiple PDF's at once from list of cases. Should be able to click on the checkboxes of the cases and add "Generate PDF" button.In the PDF I want details from Case table and survey table. Can someone kindly help me on...

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Add URL parameters using catalog client script without reloading the form

Hi All,I am trying to append a value of a URL using on load catalog client for a order guide. My requirement is I need to have a parent catalog variable value appended in URL when user clicks on next button in order guide. I wrote an on load client s...

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Resolved! Guest Gliderecord returing 0 records

Simple widget to query records, as a guest user is not returning records: Works perfectly when logged in. Widget Server Script:---------------------------var gr = new GlideRecord('incident'); gr.addActiveQuery(); gr.query(); data...

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Resolved! Link and Rich Text in Compose/comments agent workspace

Hello Community,is there a way to make a link clickable in the compose comments section of the agent workspace? When I past a link there, it looks like this: You have to copy paste the link in another tab in the browser, is there a way to create a ...

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Agent Workspace

spModal with buttons: How to define functionality when a button is clicked?

Hello,I have an spModal with two buttons. I would like to display a message to the user when the "Agree" button is selected, and a different message when the "Disagree" button is selected. In addition, if the user closes the modal by clicking the "X"...

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Collaborate tab in workspaces

Hello, In SOW, on the incident form there is the collaborate tab I want the same thing for the problem form and if it is possible for SOW and CSM/FSM workspace. Any ideas? Thank you,Elena

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