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Unable to see any changes on Incident Form

function onSubmit() {    var ip = g_form.getValue('ip_Address');    if (!ip) {        return true;    }    var ipRegex = /^(25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\.                   (25[0-5]|2[0-4][0-9]|[01]?[0-9][0-9]?)\.                   (25[0-5]|...

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unable to see any changes on Incident table

function onSubmit() {    var knowledgeFlag = g_form.getValue('knowledge');    var knowledgeArticle = g_form.getValue('knowledge_article');    if (knowledgeFlag === 'true' && knowledgeArticle.trim() === '') {        alert('Please select a before submi...

  • Question

Type and Order of BRs

I want to make sure , I'm not missing something that is obvious. I have a scoped app that  has 4 business rules, Script is correct on these. Its only become issue based on type of BRs and I want all of them work in Sync by setting them to correct typ...

  • Question

In Output screen unable to see any script

var gr = new GlideRecord('incident');gr.addEncodedQuery('sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()');gr.query(); Can anyone please tell me what is wrong with this script

  • Question

Query ACL Behavior

Hello,We're attempting to replace a Reference Qualifier with a query_range ACL to filter Change Models (chg_model table) globally, but the ACL isn't working as expected.Current Setup (Working):Reference Qualifier on the chg_model field filters based ...

  • Question

Walkup Experience - question how to book an appointment in the past

Hi everyone, I have a valid business requirement to record an appointment that has already taken place (for example, for documentation or reporting purposes). Is there any way to handle this scenario?Thank you in advance for your guidance, Victoria 

  • Question
  • Walk-Up Experience

Resolved! Duplicate Error Messages in workspace

I have a server script that triggers an info/error message at the end. In workspace the error/info message alert is showing twice.I have confirmed that the script is only running once. Any ideas on what might be causing it? 

  • Question

General Discussion Como fatar a Latam Brasil

Sim, muitos passageiros procuram o Latam Brasil telefone 0800 para atendimento gratuito. Alternativamente, você pode usar + 55 || 115 || 282 || 2609   para falar com a central da Latam. O atendimento cobre serviços nacionais e internacionais com qual...

  • Question

I have to create inbound action.

Hi,  I have to create Inbound Action. 1) Create an inbound action to accommodate email coming from portal@remota.com to servicenow's mailbox2) This RITM catalog item name would be Device Unlock Request, short description of the RITM upon creation wou...

  • Question

How to edit details tab of incident in SOW workspace

Hello, I have a requirement to move the fields of incident in a order.On the Left panelFields should be listed as follows Assignment SectionAssigned toAssignment GroupIncident SectionCallerLocationShort DescriptionDescription NumberStatePriorityOpene...

  • Question

How to Run multiple Agents via same VA?

Hello I am trying to create 2 conversational AI Agents in ServiceNow and I have configured to display both of them in the same Virtual Agent (VA).Both the Agents are for different domains.But when I (user) start the chat and put my query/question som...

  • Question
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