ServiceNow Community

Exam Maintenance Window: Yokohama to Zurich

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With the Zurich release now on the horizon, the unavoidable Exam Maintenance Window in getting closer. Each new release typically brings questions around exa...

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E-Signature (Sign Pad) in ServiceNow Catalog Item

Hi Everyone,I recently worked on a ServiceNow project in the healthcare domain, where I came across a challenging requirement.The client wanted users to acknowledge their requests by signing (E-Signature) while submitting a Catalog item.Steps:Design...

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Need help variable section on Catalog task

Hello everyone,I am working on a requirement to create a set of automated tasks on a daily basis and assign them to a specific group. For this, we have a catalog item, and I have created a daily scheduled job that generates the RITM along with the as...

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Resolved! Script Includes: provide use case to understand !!

Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...

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Need to change design of header and footer of the portal created from app engine studio

i have created a portal from app engine studio. in that portal1. I want to change the design of header and footer like adding color to the header and footer 2. Adding company logo in the header.so how to achieve this.

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Rule base for order guide

I am working on the New Hire order guide, in there I have several check box variables for different systems a new hire might need. If they are checked then the RITM with the tasks for those systems will be created if it is not checked then it is not....

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script on incident

An Incident is updated from the UI. There is:an onSubmit Client Script that sets a field value, anda Before Business Rule on the same table that also updates that field.Question:Which one runs first, and which value is finally saved to the record?Tha...

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Problem in approving requestes

Hello ever body, I am a new in service now and I face a problem in approving process .I have a table called Birth Certificate request and I have a field called state, When the state change to Waiting approval , the approval request go to user has acc...

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List Collector field data to Related List, bi-directionally

ver. Yokahama So I created a List field in a custom app I'm building, it's a reference to another table. No big deal, it allows a user to select multiple items, it works as expected. After opening an item form for the table in question, I thought, "h...

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Resolved! Year End Gratitude to fellow Community Members

Hi fellow community members,As year ends I want to really thank to fellow community members to be active and helpful here. For past 7 weeks I have constantly posted questions and have got instant and excellent reply to all my questionI want to expres...

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Knowledge article user criteria

Hi, We want to configure user criteria by "Groups" for knowledge articles so that members of groups can read/contribute to the knowledge articles. Criteria condition:We have a group called "Service Desk" and only service desk group members can rea...

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How to add a fixed query for Add button on 'task_cmdb_ci_service' table and only for incident table

Hi All, I have a requirement to add a query - 'ref_cmdb_ci_service_auto.service_classification=Application Service^ref_cmdb_ci_service_auto.busines_criticality=1^operational_status=1' on Add button on impacted services related list of incident table....

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Resolved! How to change the Employee Center Ticket view to show multiple fields for HRSD tickets?

As you can see here, only the Description field is visible here. We have customized the fields in our HRSD and would like to include those fields where the Description field is there now.I am aware of Standard Ticket Configuration but do not know w...

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How to Create a New Tab with Related Lists in SOW

Hi everyone,Does anyone know how I can create a new tab in the SOW? I need to create a new tab where I can add new related lists, similar to what we have in the Related Lists tab. Thanks in advance,Flavio

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UI Builder : Next Experience

Employee Form / Collect Employee Input Task Type - Survey Question

Hello, we are building a promotion journey that will be initiated by an employee's manager. As part of the journey, the manager will receive additional tasks later on, one of these being a matrix we use to determine an employee's criteria for levelin...

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