Why sections are not showing on form layout ?

Hi All, -> we are having 6 sections on "service operations " view , all these sections are showing in the sections table but when I open the form layout by adding the same "service operations" view , ther no sections are showing I need to add some ne...

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How to setup connection for Azure CI/CD Pipeline

Hello Experts, We are using "Azure Devops" - to trigger CI/CD Pipeline for automated jobs done. Question is : What credential do we use here ?Where is that to be created ?  We have used SGC- Azure  and we created initially OAuth2.0 authentication. Bu...

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How to print comments through Email Notification script

Hi, I am trying to print the last comment/worknotes in a notification using email script:  template.print('Comments '+cs.comments.getJournalEntry(1));                template.print('\n Work Notes '+cs.work_notes.getJournalEntry(1)); But it is display...

• Question

Knowledge Workflow show "Pending - Not Started"

I am creating Knowledge Articles  using different article templates. When I select the Standard template, the Workflow field shows "Pending - Not Started".However, when I use other templates (like KCS Article or Incident KCS Article), the Workflow fi...

• Question

AWA

In OOB AWA  cases are routed to agents based on created time.If  we create a reference field on task_sla table for Case  and then use the dot walked field on breach time in AWA, will it cause any performance issue.Our aim is to assign the cases which...

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• Architect

Can we able to edit previous version of workflow

Hi  Can we able to edit the previous version of workflow i'm not able to click the checkout button in Hamburg menu ,due to dev instance clone my current changes are there in that version now I want to make that workflow as current version. 

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How to change search box UI in ESC portal . CSS is not working in any place

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KB articles not searchable in the Portal

KB articles are searchable in the native ServiceNow UI using their short description, but in the portal, some articles do not appear when searched using the same terms, although they can still be found using their KB number. Please help.

• Question

Scripting Help

Requirement :2 new fields: Affected CIs & Impacted Services on the change_request table. These new fields will be integer field types that are populated with the number of Affected CIs and Impacted Services shown in the related list. THese fields nee...

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Customizing the Preview View for "Document ID" Field on Approval Table without sys_popup

Hello all.I have a question regarding the preview screen for the "Document ID" field on the Approval table (sysapproval_approver). Is it possible to specify a particular view for the preview screen that appears when hovering over or clicking the refe...

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Platform Analytics Dashboard with various tabs disappeared

Hi All, Can anyone help me with the below issue.A dashboard was created in the Platform Analytics Dashboard with various tabs for Incident, Change, Problem, Knowledge, Request . When we looked at the Dashboard today, all of them got disappeared. can ...

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Place Type not updating in Dev instance after Space Type change on Space record.

Problem:The Place Type is not getting updated in the Dev instance after changing the Space Type on a Space record.ReferenceI followed the steps mentioned in the below article:https://www.servicenow.com/community/wsd-blog/creation-of-a-place-types-for...

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CWM & EAP: Agile Planning and Execution at All Levels

How to Use CWM+EAP for a Unified Agile Solution   ServiceNow offers a single agile solution with two different vantage points—Collaborative Work Management (CWM) and Enterprise Agile Planning (EAP)—designed to support organizations at every level of ...

• Article

AWA Issue - case assignment

Hi Community,I have configured Advanced Work Assignment (AWA) with strict skill-based routing for the queue Carrier SEA cases. The setup is based on the following conditions:HR Service: OnboardingHR Subservice: New Hire/RehireRequested Country Code: ...

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How to Cancel the Existing Execution in the Sub Flow to keep only one Active Execution.

Hi Community! I am having a concern in cancelling the existing flow executions to keep only one execution run for the same record. My requirement is, In CSM, I need to call the Sub flow from the After BR when a field changes in the Account Record. I ...

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