ServiceNow Community

Unable to capture Flow Designer flows in update set -- facing issue with flow version reference

I have my source instance where I had setup all my custom flows, custom subflows, custom actions and some custom tables and fields. However, I had recorded all of those in the Default Global update set. Later, I moved all the records in the default u...

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Performance Analytics Automated Indicator using a Script Include

Due to the metric I'm needing, I've had to implement a script include within an Automated Indicator. I've created the automated indicator with a script include to determine the incident metric records. Within the automated indicator additional filter...

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Due

Facing Issue in Business Rule

In my After Business Rule, I’ve written a script to fetch values from the fx_currency_instance table.When I run the same script in Background Script, it correctly logs:Currency map: {"field_1":"5796.5","field_2":"23186"}However, when I test it thro...

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Resolved! Populate Catalog task description based on Variable choices

Hi All, I'm hoping someone can help me with this. I have a requirement to be able to populate the description of the request item/catalog task based on what was chosen in a variable.For example, I have a variable called Team which has 10 different op...

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Request Management
Service Catalog

How can I use ServiceNow's FlowAPI to restart a subflow?

Here is a scenario we are trying to solve for:1. User submits a request for software installation approval using one of the TSS Now record producers available in the Service Catalog.2. Upon submittal, the record producer creates a record in the TRM ...

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How should a fresher with CSA and CAD certifications prepare for a ServiceNow Developer role?

hello everyone! I’m a fresher and have completed my CSA and CAD certifications in ServiceNow. Right now, I’m preparing for interviews and would love to get some guidance from you all. Since I’m just starting out, what topics should I mainly focus on,...

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How to prevent list collector field in transform map from being updated with invalid data

I have created a transform map and have a list collector field which I am able to update with invalid choices. I've tried setting the choice action to ignore and reject but the field still gets updated. As a workaround I can restrict the import she...

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Bot Interconnect does not send Context variables when the transfer to a live agent is triggered.

Hello Experts, I have a ServiceNow VA-to-VA integration set up using Bot Interconnect. I have a local topic that sets the LiveAgent_language context variable and then transfers this chat to LiveAgent. The agent on the remote instance receives the cha...

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Bot Interconnect
Virtual Agent

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Can async business rules trigger business rules on Target Table?

We are currently using an async business rule on insert of a staging table due to circumstances of a database update from an integration. The Staging table pushes the information obtained from the integration into our target table. We have several o...

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Offline PDI

<p><span>When I login into my Servicenow PDI, it showing error message as Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available. and the Status is Offline. I am trying from last few days but no luck. How ca...

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Hyperlink text colour is wrong in workspace lists

The instance was recently updated to the Zurich release, and after the update we noticed that the hyperlink text colour for reference fields was different ONLY in workspace lists. It turned out gray instead of the usual light blue - when you hover o...

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Modern Change Management - Adoption Playbook & Maturity Journey

Modern Change Management: Adoption Playbook & Maturity Journey Table of Contents IntroductionPersonasTechnical specificationsDefining key Modern Change concepts/capabilities Change ModelsWorkflow vs Fl...

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Change Management
Release Management
Service Operations Workspace

Service Offering Visibility and Subscriptions

Per SN KB2056057 (not authentication walled) the cmdb_ci_service table is not visible to users without the following roles:dependency_viewssam_core_userapp_service_usersn_cmdb_userITILThis create a chicken and egg situation that now standard users wi...

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Resources for SNAF labs

I am taking the ServiceNow Administration Fundamentals On Demand course, but can't seem to find any labs to work with it. I have downloaded the import sets, but don't see any instructions on what to do. Is this suppose to be like this? Do you only ge...

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