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Unable to create milestone for Project records

When I was browsing to explore functions in SPW I found that I can not create milestones for Projects only for Demands. Every project I opened have this specific warning info. How can I create milestone for projects ? Am I missing something in PPM si...

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How to auto-resume an SLA after 2 business days regardless of conditions?

I've a requirement that when an SLA is paused we'll wait 2 BDs and then resume it regardless of it's resume conditions We pauses the incident when the state is set to on hold and the.on hold reason is awaiting for caller's information but we won't it...

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Notification Preferences Widget Configuration

Hello everyone. I have a requirement to display the notification preferences widget on the Employee Center Pro employee profile page, with these channels configurable: Email, push. This is for a Xanadu instance. How do I achieve this?

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Resolved! 'Ignore installs' field in the Software product form - Software Asset management Pro

Hi What is the use of the field 'Ignore installs' on the Software product form. How will it work.

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Multiple Versions

Incident Form - Populating field values based on Sub category field

Hello, We are exploring options to populate field values based on subcategory field on Incident form before submitting the ticket.Templates will not work in our case. Thank you.

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Need help on date calculations

I have a requirement to trigger a notification on a contract's end date minus the notice period minus 30 days.I am free to implement this however, so I figured to create a flow for this which runs on a daily schedule.However, I am having difficulties...

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Kubernetes Discovery with ServiceNow - Complete Setup Guide!

Kubernetes Discovery with ServiceNow - Complete Setup Guide Watch the Full Video Tutorial Soon! This article accompanies the NowDivas video tutorial on Kubernetes Discovery and will be uploaded soon.Subscribe to NowDivas for the complete walkthro...

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Discovery
GKE (Google Kubernetes Engine)
Kubernetes

SLA Attaching on US Holiday Despite Schedule Exclusion

Hi Everyone,I’ve configured an SLA on the Incident table with a schedule of 8 AM to 5 PM on weekdays, excluding US holidays. Today is a US holiday and correctly appears greyed out in “Show Schedule.” However, when I create an incident that meets the ...

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Cannot select a extended column from the task table when creating a data visualisation list

Hi,when using the report on task table and I can select any column from any extended table of task, when I want to do the same with platforme analityc, data visualisation I don't see the optionglide.ui.list.allow_extended_fields is ok with the task t...

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SN showing SCTASK that is not theirs. But shows as a open Task

Service Now is showing A task that is not there. I cannot for the life of me figure out what happen. All the reports show there is a task but unable to look at. I tried to exclude from my reports but cannot find the right condition that will work. ...

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Legend on Reports in Performance Analytics

As you can see, we have two reports on Incident, on the one the legend on the bottom is not visible,. on the other it is, even if on both report the legend is turned off. What the heck I'm doing wrong?

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Database views - dot walking

Hi , I have created the database views including the tables - sc_task , sc_req_item & approval table with below conditions -on the report I want to dot walk for sc_task records the approver it has on related RITM record.( like for eg; if RITM has abe...

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Converting Excel file to CSV file from catalog item attachment

I want to convert Excel file that is attached to a req/ritm and convert it to CSV and then parse that CSV file to create catalog task for the numbers of users present in excel sheet.

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Need your opinion, Technical Service or Application Service

We're currently working through how to best categorize a variety of services between Technical Services and Application Services, and we'd love to get your thoughts. Security and Monitoring, in particular, tend to blur the lines for us, and having yo...

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Exclude Specific CIs from SG in the same class from being included

We have certain devices coming from SG-Intune, into the cmdb_ci_handheld_computing class, which I wish to completely cut off from the CMDB.We attempted using a conditional class with filters based on the name of the CIs, but it did not work.We want t...

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