ServiceNow Community

Key Tables Used in ServiceNow Agentic AI (Development, Migration, and Troubleshooting)

When working with ServiceNow Agentic AI, understanding the underlying system tables is essential for configuring agents, validating deployments, and troubleshooting issues.The following tables are the core components for Agentic AI orchestration, exe...

Question

Duplicate sc tasks are created while using For each loop in flow designer for accessing MRVS

Hi, I have one catlog form which having the Multi Row variable set now requirement is like Hostname is one of the variable in Multi Row variable set if Hostname is not empty then trigger catalog task creation it was implemented using flow designer bu...

Question

Office Location Toggle on mobile App

Hi team,I am working on Mobile app where we have a requirement that : The vendor shall setup the mobile app solution to allow users to toggle between office locations to view each offices home screen .here we are showing the content based on the audi...

Question

Resolved! Flow Designer - Dynamically expose Variables to Variable Editor

Hey everyone!I'm having a problem with exposing Variables Editor with the request's VariablesI'm using a flow designer for more than just 1 Catalog Item, its a very basic Flow that opens a task and set an assignment group.I use "Create Catalig Task" ...

Question

A day in the life of a SAM Admin

Hello Team,Our organization is implementing SAM PRO in the next few months and our APM team will be the SAM Admins for the tool. I am trying to establish a set of daily, weekly, monthly functions for the team to identify training and workforce plann...

Question

Out of Memory Browser Error

All, Does anyone else get the "out of memory" error (or the "wait" indication on the browser page) on their browser when developing? I get this very, very frequently when trying to develop in our DEV environment. It does not matter if I'm using Edg...

Question

Catalog Client Script – Make Variable Editable Only if User Is Member of Assignment Group

Hi everyone,I’m working on a Service Catalog item where I need to control the editability of a variable based on group membership. If the logged‑in user is a member of the selected Assignment Group, the variable should be editable,For all other users...

Question

Unable to Access ServiceNow Learning Account – Certification Transfer & ID Merge Request

Hello,I previously created my ServiceNow Learning account using my corporate email address:firstname.lastname@company.comDuring that time, I successfully obtained the following certifications:CSA (Certified System Administrator)CAD (Certified Applic...

Question

Resolved! Extension of ast_contract table

Hi all, I need to extend ast_contract table.I know that the role to manage contracts is contract_manager and is requester type.How does licensing works in this case? It maintains the same logic of the parent table?

Question

How to convert my pseudo code into a working onLoad Client Script?

I have some pseudo code that I would like to use in a client script, but I'm not sure exactly how to convert it:function onLoad() { //if current.task is task1 { //if name_of_field is true{ //name_of_field_2.readonly is false //} //i...

Question

To export the list of Reports attached to the Dashboards

Hello Everyone, We are planning to migrate Core UI Dashboard to Platform Analytics Dashboard. We are able to get the total count of Dashboards and Reports directly by accessing the table. But to cross-check, we are looking for the list of Reports tha...

Question

Percent Complete switching back to 25

Percent complete on sn_align_core_planning_item is switching back to 25 even though I am trying to change it. I tried to look through business rules and cannot find what is doing it. I dont have any planned tasks associated to it

Question

Cannot get the cc email from the inbound email

Hello I am having a requirement to process inbound email to add the cc users in the watchlist of the case created. I used this in the flow designer but the short description is coming as empty always in the case record

Question

record details needed

Hi Team , i need filter these data , in which table i will get these dataConfig Item ID’s associated with these… as well as tickets opened against all the CI’s. Upstream CI ID’sDownstream CI ID’sMain CI ID’s

Question

CSDM v5 and instance health

Hi everyone, I have noticed that many of my customers complain about low ServiceNow Health Scan scores. They are often worried that a low score means their production instance is of poor quality.This raises an important question: does the ServiceNow ...

Question