We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

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What`s New Popular Posts More The latest in Community Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Affected details reports Incident form In the Native UI, the Affected Details tab displays 3 reports/widgets, whereas in t... Read More George_1 Specialist Enable Dynamic Evaluation in Action assignment What is the functionality of Dynamic Evaluation in sys_declarative_action_assignment Read More George_1 Specialist How to hide UI action button on change of field value workspace How to hide a ui actio... Read More George_1 Specialist Form Section Is it possible to unLink a form section from a view in incident table, without deleting the record from ... Read More George_1 Specialist Resolve button popup In native ui and SOW I am getting the popup but not in CSM workspace.  Read More Its_Azar Specialist The End of NowLLM : Closing an In-House Era ServiceNow is ending the default use of its in-house large language model, Now LLM,... Read More pratikjagtap Specialist ServiceNow–Salesforce Bi-directional Integration Hi Team,Please find the attached ServiceNow–Salesforce... Read More George_1 Specialist Hide fields in Incident Form Section Workspace I have the same field placed in two different sections on an Incident form. Both oc... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Office Hours Live w/ Frances Frei — Neurodiversity & NeuroDignity at Work w/ Ludmila Praslova (APAC) Hosted by jasminecole 24 Jul, 2026 03:00 AM PDT Event Details Online From Practitioner to Product Thinker: The Mindset Shift Nobody Taught You Hosted by jasminecole 24 Jul, 2026 07:00 AM PDT Event Details Online Office Hours Live w/ Frances Frei — Neurodiversity & NeuroDignity at Work w/ Ludmila Praslova (AMS)S Hosted by jasminecole 24 Jul, 2026 09:00 AM PDT Event Details Online July 28 Workshop: Mission Ready: Unified AI Governance, Security and Automation Hosted by WhitleyT 28 Jul, 2026 07:00 AM PDT Event Details Online ServiceNow Exchange: Platform Academy: Document-Based Flows Content Understanding, Smart Docs & more Hosted by Abigail Lavadia 28 Jul, 2026 10:00 AM PDT Event Details Online July 28 Webinar: Predict, Prevent, Prosecute: Eliminate Fraud, Waste and Abuse with Snowflake Hosted by WhitleyT 28 Jul, 2026 11:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

PDI is temporarily hibernating due to an infrastructure issue

Is anyone else's PDI stuck in "Waking Instance..."? I also see the message: "Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now." Is this a known ServiceNow outage, or should I restart my instance?

  • Question

Agents with Attitude

@smartCarleen Post your AI Learning Days Session resources in the comments below for your attendees to use!    Session Abstract: AI is giving main character energy, but does that sass solve problems? Join ServiceNow MVP Carleen Carter for an interact...

  • blog

Resolved! Using Dynamic CI Groups to set Support Group

I'm trying to set the Support Group on several related CIs.  I have created a Dynamin CI Group and related CI Group.  This is populated via query.  This part is working fine. The CI's still have the Support Group set to null.  Do I need to create a T...

  • Question

Record watcher issue in UI Builder

Hello, I have created a record watcher in my custom workspace. But unfortunatelly it is not working. Here is the message that I recieve."403:Denied authorization to subscribe to /rw/** by processor: RecordWatcherAMBProcessor:subscribe_denied" I am tr...

  • Question

Emails are not triggering in our community portal

Emails are not triggering in our community portal even though all notifications, email scripts, business rules, script actions are in active. @Tanushree Maiti @Ankur Bawiskar 

  • Question

Them builder for global -UI

In Zürich Unified Navigation, filtered navigator search-match text does not inherit the configured Menu text color. Normal labels are white, but matched text becomes dark on a #4a6353#background

  • Question

Instances are back online or hibernating!

Hello Everyone, Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI. We really appreciate your patience on this.  We apologize for any inconvenience caused. Regards, Kamini Kansal

  • Article
  • Multiple Versions

Resolved! Transform maps loading more than the excel data

Hello Experts, One of our table is empty. Hence we are loading data from excel sheet  via Transform maps (Load Data) Since there are many duplicates in many fields hence NO COALESCE = TRUE in our transform map, since we want to load all data (around ...

  • Question

Extend 'Case Creation on behalf of Suppliers' to custom case types

Introduction ServiceNow released in Vancouver a new feature as part of the 'Supplier Lifecycle Operations' product, which enables internal employees to create cases from the Workspace, on behalf of Suppliers. This feature might be useful for example ...

  • Article

Non-responsive dashboards

I'm getting ready for my Platform analytics migration - how do I know I have non-responsive dashboards in my instance?

  • Question
  • platform analytics migration

ServiceNow Career

Hi everyone,I’m looking for some career guidance from the ServiceNow community.I have been working in a ServiceNow Service Catalog support role for the past four years. Now, I want to transition into a more technical role. Since I haven't had the rig...

  • Question
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