How can you download ODBC drivers without a support contract or organizational access?

I’m currently unable to download the ODBC drivers because the portal requires a Now Support ID to proceed. At the moment, I am not associated with any organization and therefore do not have a Now Support ID.Could you please advise on how an individua...

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Change state need to transition from Authorize to New if approval rejected

Hi I am working Change Models & using flow designer.  When approval is rejected, the state should automatically transition to New. I have tried creating a new Model State Transition with a transition condition that approval is rejected but this doesn...

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All catalog items in the instance are being set as non-conversational even though only few are set

I have set only few catalog items as non-conversational in the instance by setting the "Turn off Now Assist(LLM)" flag to true but all the items in the instance are being displayed as non-conversational. Is there a way to set the rest of the items as...

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How to Implement the Entity Framework

Compile all known external regulations, internal policies, control objectives and risk statements. Review them to understand the scope of your risk and compliance activities and how to group entities (people, places, objects, or things that need to ...

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Question on Script include

I wrote a script include in Employee center core and a client script in the same application for a record producer.There I have a requirement to check if Requested for is a member of HR groups or not.I created a field and marking it based on the scri...

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App Error During Exam Submission – Unable to Log In After Crash

Hello, I encountered an issue during my exam.I was checking in my submission when an error occurred.After I clicked OK, the app closed.When I tried to log in again, it was unsuccessful.Please help me.

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Removing Demo data from the VR Module V26.2.2

Hi,I need help in removing demo data form the VR modules. I know the key tables and their related logic but there are 166 tables and its very tadious job.  Note : Servicenow platform should build an inteligence to prevent loading any demo data in the...

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Unable to Use Analytics Q&A – Getting Error

I am new here and was trying my hand at Analytics Q&A in the Report Designer, but it has been showing an error since this morning. I’m not sure if something is wrong with the instance or if I am doing something incorrectly.Error - "Oops! Something we...

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Unable to find Help Text in dictionary override

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Referencing external library in UI builder custom component

Does anyone have experience in referencing a external JavaScript library when you create a custom component in now CLI?  I am trying to add this library (https://www.jsdelivr.com/package/npm/google-analytics-js) in a custom component 

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Autonomous Workforce in ServiceNow: Strategic Insights for Banking IT Leaders

If your service desk still runs on manual ticketing, you already know the feeling: demand rises, queues grow, and your best people spend too much time on repeat work. In this ServiceNow Zurich demo, you see a different operating model, one where AI s...

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Enable one-tap editing for incidents on Mobile Agent

Hello,I want to let fulfillers change values of incidents fields on Mobile Agent by simply tapping the field, and not by selecting three dots -> Edit.Is there such an option? Can I configure one?Thanks

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• Agent Mobile App
• Zurich

Asset Attestation using asset criteria

Hi, The Asset attestation can be scheduled/triggered with specific model categories and user criteria.my requirement is to trigger the attestation task only based on the conditions like "State=In use" on Hardware(alm_hardware) table.please assist to ...

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The Hidden COUNT(DISTINCT) Trick in GlideAggregate Most Developers Miss

  In ServiceNow development, counting records is common.But counting unique records correctly and efficiently is where many developers make mistakes.   This article explains: Why common approaches fail Why COUNT is not enough The hidden COUNT(DIS...

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