ServiceNow Community

What is kcs plugin, what features will be rolled out after installing ?

What is the use of kcs plugin, what will be the major features after installing, i have seen with out installing the plugin able to create knowledge from incident, i don't see any additional features, why servicenow has rolled out, already it has aqi...

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AI Indexed Source - Index all table stuck

Hello Team, I have created a new AI Indexed Source in Scoped application on a custom table.Clicked on "Index All Tables". When checking the the Indexed Source history the record shows "not_Started" . I have waited for more than 24 hours but it hasn't...

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Assign incident ticket based upon shift timings to respective user

Requirement Need to assign the priority tickets to respective groups based on their shift roster available users . How we can achieve this test case please suggest ?

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What is Knowledge Management KCS Capabilities all about?

What is Knowledge Management KCS Capabilities plugin all about?(com.snc.knowledge_kcs_capabilities) What is its use? What benefits do I get? Is there any video/webinar that explains it? I simply want to get details on - with KCS and without KCS plugi...

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How to Import Azure Wiki Pages as Knowledge Article in Servicenow

We have thousands of wiki articles in Azure Devops. Is there anyway to Import those Azure Wiki articles as Knowledge Article in ServiceNow by connecting to AzureDevops from ServiceNow. Its not an easy way to manually copy paste all wiki Articles from...

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Create New Additional Widget for Rich Content Pages

Add additional Widget for Rich Content pages. Currently, we are only limited to one Widget type (refer to screenshot, Is there any option to add new widgets in the dropdown when a specific page is selected? Thanks,Prudhvi

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Knowledge Articles searches need to only return the most current published version

Hi, I want that when performing a global search, it should displays only the most recent published version of each Knowledge Article that matches search criteria. Please do let me if you guys have any solution for this problem statement. Regards,Sidd...

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Need help to implement below

Hello, Need help to implement below Design a configuration-driven framework that allows business units tocontrol priority, assignment, and SLA behavior without code changes.Ensure scalability, rule precedence, and centralized logic for easymaintenanc...

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New PDI stuck in App Engine Studio loop - Cannot access Classic UI / All Menu

Subject: New PDI stuck in App Engine Studio loop - Cannot access Classic UIHi Community,I am a student preparing for my CSA certification and I just requested a new Personal Developer Instance (PDI) on the latest release.The Issue:Every time I log in...

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Resolved! Unable to complete CMDB Fundamentals: Configure the CMDB (Paris) Task 09: Configure Reconciliation Rule

Problem description: Proposed Solution: Task validation fails with error message: Please advise. Regards, PHS

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Configuration Management Database (CMDB)

CWM: Is it possible to create a report using the sn_cwm_task table?

One user, that works with multiples CWM boards wants do create a Report using the sn_cwm_task table as source for the report to view all tasks from all boards in one place and make some data visualizations to manage the tasks. User role: sn_cwm.cwm_...

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Playbook Localization in Yokohama: Making Global Workflows Effortless

Playbook Localization in Yokohama: Scaling Workflows Across Languages As organizations expand globally, seamless multilingual workflows are critical. With the Yokohama release, ServiceNow introduces Playbook Localization, a powerful feature that a...

blog

Planning a Successful SMAX to ServiceNow Migration – What Works?

Hello,We are in the process of migrating our ITSM platform from OpenText SMAX to ServiceNow, and I am part of the core team responsible for ServiceNow platform configuration, ITSM implementation, and migration readiness.I am looking to learn from oth...

Question

How to Export ServiceNow Data Programmatically

This article shows you how a C# .NET console application can export ServiceNow table data to a CSV file using an encoded query, with logging and clean connection handling. By the end, you’ll understand how the data moves from a ServiceNow developer i...

Article

CSA Voucher Discount Not Applied After Completing “Welcome to ServiceNow” Course

Hello Community Team,I have successfully completed the Welcome to ServiceNow course and the ServiceNow Administration Fundamentals On Demand (Xanadu) course. Upon completion a CSA exam voucher discount should be applied with a fee of USD 150 instead ...

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