Major Incident Management

Hello All,We are in the process of launching Major Incident Management in our organization, and I need to provide training to users on how to create a Major Incident or promote an existing incident to a Major Incident.I am aware of the basic Major In...

• Question

Restrict Import XML Context Menu on Prod Instances

Hi, I have been trying to restrict the visibility of 'Import XML' Context button on Prod Instances, I have tried to modify the condition on the Context Menu to below but the button seems to be visible to all 'admin' Users.  I have tried to break it d...

• Question

question cad

Which of the following is an available feature in Studio? Choose 2 answersPush to external source controlSearch branchMerge branchesPush to update set.

• Question

Remove default CI Timeline & CI Health ribbon components from Workspace record page

Hi, I created a custom table that extends Configuration Item. When I open a record from the list I created in the Workspace to display the records from this table, the record page always shows two default Ribbon components: CI Timeline and CI Health....

• Question

in Catlog form there are 2 variables application owner and custodian

in Catlog form there are 2 variables application owner and custodian both are refernce to user table i want to send approvals to those users.i am using below code in approval activity but not working: approvers.push(current.variables.application_cust...

• Question

Migration Documentations platform analytics

Hi Team , Good morning, We  are going to migrate our Plateforme /Performance analytics, I could not find any relative document for it ..can some one help me with the steps /best practice /documentations for the same? Looking forward for your help! Th...

• Question

Is it possible to modify Now Assist Virtual Agent Support icon name ?

• Question

how to create product catalog and product offerings and product category in sales order management

How to create a product catalog & product offerings & product category in sales and order management module.Kindly please share step by step process.Thank you 

• Question
• Case Management

Branded Outlook Actionable Message (OAM) in ServiceNow

Enhancing User Experience with Branded Outlook Actionable Messages in ServiceNow Outlook actionable messages in ServiceNow is an opportunity to create interactive and modern notifications,. These notifications stand out with their modern appearance, ...

• Article
• Notifications
• Survey Management
• User Experience and Design

Now Assist in AI search

Hi,  Is there a way to retrieve search transactions in Now Assist AI Search within ServiceNow? For example, the search phrase used, the corresponding Genius result, the user who performed the search, timestamps, and so on. Thanks!Ramkumar#NowAssist #...

• Question

i have written 2 client scrpits

1 st client script is onload testfunction onLoad() {   //Type appropriate comment here, and begin script below   if (!g_user.hasRole('admin')){g_form.setVisible('contact_type', false);g_form.addInfoMessage('hello non admin');   }}--------------------...

• Question

interview question for 1 year of expierence in servicenow

Hi all, I wanted interview questions of servicenow for 1 year expirence and the real time question.please help anyone Thanks in advance 

• Question

How to Configure an OnHold Button in Service Operation Workspace using Declarative Actions

Service Operation Workspace Customization Declarative action: Declarative Actions are the new version of UI Actions in ServiceNow, built for modern Next Experience UIs like Workspaces, Playbooks, and Catalog Wizards. Feature Declarative Action (New) ...

• Question

Attachments in ServiceCatalog

Hello AllI have been working on restricting the number of attachments to be added on a catalog form. You may ask to use three variables with type 'Attachment', but it does not look good or give a good interface. So, I developed a catalog script of 'o...

• Question

Resource Management Workspace - Group By Filter

Hello, I have a question about the "Group By" filter in the Resource Management Workspace. When I select the group by filters for Primary Role, Primary Skill, or Parent Item, the chart displays "Empty" at the top. When I expand the section, the corre...

• Question