Need Guidance: Chat-like Interface in ServiceNow using ServiceNow AI (RAG & Vector Search)

Hi Community,I’m working on a requirement where I need to build a chat-like interface in ServiceNow.The idea is:For a particular record, a user will upload a document into ServiceNow.The AI model should be trained only on that document’s data.If the ...

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If there is no relevant MIB, the discovery doesn't go beyond classification phase?

in below docsSNMP Discovery explained - Support and TroubleshootingServiceNow says "If there is no relevant MIB, the discovery doesn't go beyond classification phase?" Why so?  For a custom pattern, I know the which OIDs to use. Its documented by ven...

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in Catlog form there are 2 variables application owner and custodian

in Catlog form there are 2 variables application owner and custodian both are refernce to user table i want to send approvals to those users.i am using below code in approval activity but not working: approvers.push(current.variables.application_cust...

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How to autopopulate a field value based on same field value present on a different table ?

Hi All, I want to  auto populate a field value based on same field value present on a different table. As shown in the below picture P records are lnked to t record . We create  records clicking on NEW button on related list of  record . I want to au...

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Is it possible to modify Now Assist Virtual Agent Support icon name ?

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Query on SNMP OIDs in Classification phase

When I execute discovery for a network device, in the input payload I see something like this:SNMP - Classify:253 OIDsSNMP - Classify:320 OIDsSNMP - Classify:1121 OIDs  What does those numbers actually indicate?Is there anywhere that we can see all t...

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CSDM Naming Conventions Business Service / Technical Service Management / Service offering

The business CSDM folks have suggested they were told that naming the Technical Service Management and Service Offering could have the same names. On the cmdb deduplication tasks we are now getting tasks that show duplicate CI values for Business Ser...

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No questions yet - just a big Thank You to all who are posting here!

Just completed the Micro-Certification - Welcome to ServiceNow - Woo Woo.  Thank you all for the many awesome comments and feedback here - keep it coming!!

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Demystifying Instance Scan - Linter Check

Instance Scan Instance scan is one of the powerful platform capability that has been there since few releases and which aims at maintaining the health of the instance by scanning the platform objects against set of rules to identify the area of impro...

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Using Configure Field Function in Reports - True/False

Hello community, I'm trying to create a report that lists how many INC were opened and resolved by the same person on the same day, without being reassigned or reopened.  This is how our company is gauging "First Call Resolved".  I'm currently compar...

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Seeking ServiceNow Admin/Developer Opportunities | 3 Years Experience + CSA Certified

Hello Community,I am Satya, a ServiceNow Certified System Administrator (CSA) with 3 years of professional experience.- 2 years at Accenture as a ServiceNow System Administrator- 1 year at Johnson & Johnson as a ServiceNow System AdministratorDuring ...

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Seeking ServiceNow Admin/Developer Opportunities | 3 Years Experience + CSA Certified

Hello Community,I am Satya, a ServiceNow Certified System Administrator (CSA) with 3 years of professional experience.- 2 years at Accenture as a ServiceNow System Administrator- 1 year at Johnson & Johnson as a ServiceNow System AdministratorDuring ...

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i have written 2 client scrpits

1 st client script is onload testfunction onLoad() {   //Type appropriate comment here, and begin script below   if (!g_user.hasRole('admin')){g_form.setVisible('contact_type', false);g_form.addInfoMessage('hello non admin');   }}--------------------...

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Congratulations 2025 ServiceNow Community Rising Stars!

  We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars.     You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the world who are setting a strong example for how to...

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