ServiceNow Community

How to capture changes in a particular update set?

Is there a way to capture the changes into a particular update set? As I am already aware that with the below script, we can capture the changes in the current update set: var rec = new GlideRecord('sys_script_include');rec.get('3746f334879755503662f...

Question

In the employee center approval if approver clicks on approve it should pop up the comment box

In the approval page on employee center if approver click on approve it should pop up the comment box to provide the reason for approval.I have tried cloning the widgets Todo approvals and Todo Approvals action and added the logic for approve and it ...

Question

Due date field is giving an error

I want to restrict the selection of past date on the "due date " field on the p_taskfor that i have create ui policy for the same.. but whenever i try to complete or cancle the p_task it shows the error mentioned in the ui policy ( even when due date...

Question

Funding the Platform as a Product

Platform underfunding is value starvation. Treat ServiceNow as a product with roadmaps, not a cost center. Shift from episodic project funding to capacity-based funding aligned to value streams (e.g., Employee Experience, Customer Operations, Risk & ...

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企業成長の鍵は人材育成！ServiceNow認定資格がもたらす価値とは？

こんにちは、ServiceNowトレーニングチームです。デジタル変革が加速する中、企業が競争力を維持するためには、最新のプラットフォームを活用できる人材の確保が不可欠です。その中で鍵となるのがServiceNow認定資格を持つ人材の育成です。資格を保有する個人的または組織的な意義とは？今回は、日々お客様にトレーニングや資格取得のロードマップを提案している ServiceNow University skills Consultant 鈴木健太郎さんに、企業視点での認定資格の価値について...

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ServiceNow University
トレーニング・認定資格

Unleash the Power of Build Agents in the #BuildWithBuildAgent Challenge

Our annual #BuildWith Challenge is back for the 4th year, and we can’t wait to see what you create using ServiceNow Build Agent. Build Agent is Now Assist’s agentic AI tool designed to do all the heavy lifting of building a fully featured Service...

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Agent mobile app - Executing a Function on a filtered list

Hi Folks! Background:I'm using the Agent mobile App. I have a list screen containing Transfer Order Lines. I have added a top menu function. A user needs to first apply a filter on the list screen, and then click the function to update only the filte...

Question
Architect

Adding Recipient in the Email Script using addAddress("To", xyz@gmail.com)

Hey all,I want to know a way to add recipients in the email script. I know cc and bcc words but not sure if "To" also works . I am triggering the notification via an event which will get triggered via an SLA. I am sending the email to filtered user...

Question

Dashboards For Supplier Contacts in SPO

Is there any dashboard available for Supplier Contact in Sourcing and Procurement Operations (SPO) where they can visualize their sales, and maintenance stock etc.? Right now, I only see the Supplier Collaboration Portal, but it provides very limite...

Question

Issue with walk-up widget "Online check-in experience"

Hi,I am facing one issue in widget "Online check-in experience"As i need to customize this one for 2 different requirment i need to clone this 2 times. But problem here is angular ng templates there are 8 template in ootb widget in this out of 8 i am...

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Cost Management (ITSM)
Walk-Up Experience

ServiceNow Canberra End of Year SNUG

ServiceNow Canberra End of Year SNUG Join fellow customers, partners and our local team for an informal, relaxed catch-up. Share highlights, lessons and stories from the year while connecting with the community. Venue: Assembly Pub, 11 Lonsdale St, ...

Event
Meetup

Resolved! Password Reset URL Validation and User Verification in SLO

In the Supplier Onboarding Process, an email is sent to the supplier contact for password reset, which currently has a URL validation period of 1 hour. We need to extend this URL validation time to 3 months for password resets. Upon investigation, I ...

Question

Relationships

in relationships table, my application and my related list relationship is not showing why?

Question

WOTask field to become editable by Agents in Accepted state

In FSM Work Order Task, I have a custom field called u_vehicle and it references the Asset table. I want the FSM agent to be able to edit this field when the WO is assigned to them, but this field is greyed-out/non-editable. The ACL on the Asset tabl...

Question

Unable to modify custom field in WOTask when accepted

In FSM Work Order Task, I have a custom field called u_vehicle and it references the Asset table. I want the FSM agent to be able to edit this field when the WO is assigned to them, but this field is greyed-out/non-editable. The ACL on the Asset tabl...

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