ServiceNow Community

Best Practice for Adding a Checklist to SCTASK Without Creating New Fields

I have a catalog item where multiple groups work on a single task. Each group has a checklist of actions they need to complete before passing the task to the next team.I’d like to display a checklist on the SCTASK form that each team can interact wit...

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Resolved! How to change default font size and style in html editor for html fields

How to change default font size and style in html editor for html fields

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Hello world

My first post. After taking my training on welcome to service now and micro-certification-welcome to servicenow. I hope to come back to the post this time next year and see how much I have grown. Anyone has an ideal what I should be doing, while wait...

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Resolved! Changes done on list view should affect to things related to the record

Required help @Vasantharajan N @Ankur Bawiskar @Voona Rohila @WillieW When changes are done on list view that should reflect to things (attached records) related to the record. List View: Related Records:In the below mentioned related records Impac...

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Why Companies Use ServiceNow – Detailed, Simple & Clear Explanation

1. What is ServiceNow?ServiceNow is a cloud-based platform that helps companies manage and automate their daily work.It brings all services—IT, HR, Finance, Facilities, Security—into one single place.You can think of it like a central workplace where...

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Guidance on Assessing SAM Pro & HAM Pro Implementations for Gaps and Enhancements

Hi everyone,I am currently working with a client who wants a complete assessment of their existing SAMPro and HAMPro implementation in ServiceNow. They want clarity on the following areas:What functionalities of SAMPro and HAMPro are already implemen...

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Security Patch Notifications

How do I change the recepients of Change Request emails? They are going to a distribution group, but I don't know where to go to remove the distribution group. Thanks, Anthony

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Failed Connection between Rubrik and ServiceNow

Im currently integrating Rubrik with SN. I am running into an issue of status code -1. The documentation isnt giving me enough information to troubleshoot. Has anybody ran into a similar issue and how were you able to resolve it. My midserver is up a...

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Weird Zurich Behavior

So we upgraded to Zurich from Yokohama on the weekend ... Virtual Agent topics that worked fine on all previous resources are suddenly not working. Here are two things I've noticed so far: 1. Contextual search displays the word "undefined" beside th...

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Supplier onboarding playbook

When I duplicated the OOB supplier onboarding playbook, on the activity "show possible duplicates" the buttons which are there in the OOB playbook (continue onboarding, reject) are not visible except open list button.Attached are images of the activi...

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Unable to map JIRA Custom fields

We are currently working on a bi-directional Jira integration that requires mapping ServiceNow variables to Jira custom fields. When using the Create Issue action from the out-of-the-box Jira Spoke, mapping these fields results in an Atlassian data f...

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Mobile - How to hide an input form section if all inputs are hidden? - HideIfDescriptiveOnly

Hi! I'm catching up with some new features in Mobile development.I saw this in the release notes and wanted to try it out:I have an input form screen with a section set up with a descriptive element, it's very basic:The docs says that if I add HideIf...

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Minute Mondays for Partners: Connect the workflows, lead the Automotive market

Become an expert-level Automotive sales representative in ServiceNow University:https://learning.servicenow.com/lxp/en?id=learning_course_prev&course_id=41c2b6b4473c36904f97dc84f16d437d Partners can explore the expert-level Automotive industry jou...

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Discover updated SPM Best Practices from My Now - Formerly Now Create

Discover Updated Best Practices in My Now – Formerly Now Create We’re excited to share that My Now – Best Practices (previously known as Now Create) has been refreshed to make it easier for customers and partners to access implementation guidance an...

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Strategic Portfolio Management

Unable to see the approvals under 'My Tasks'

Hello Community,Although approval tasks are correctly assigned to the respective approvers, only a small subset of the most recent approvals appears under “My Tasks” on the Portal. We need to ensure that a larger number of approval items are visible ...

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