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Community activity

add "preview this record" to location on incident record

How do I add the "Preview this record" on the Incident record.  It works great for other places in the Incident record, but doesn't show up for Location.  The location and name are both fields showing info from the location table, so attaching it to ...

  • Question

Looking for Guidance on Structuring Data Sensitivity Attributes in EA

Hi everyone — we’re looking for some guidance on how best to model a growing set of data‑sensitivity classifications within the Enterprise Architecture (EA) application.Our risk partners require application owners to certify whether their application...

  • Question

Previous year and current year comparison report

Hello everyone,  I want to show a report that compares the current metrics to that from a previous year 2024/2025 or 2025/2026 like the image below. Please share your ideas on this. 

  • Question

Resolving Related Incidents before a Problem is resolved?

Hello! I am trying to configure Problem but am running up against issues with notifications and process. I thought that Incidents should be resolved when a workaround is available/service is restored, and then the Problem can remain open for root cau...

  • Question
  • Problem Management

Relate a business application to another business application - Legacy

We are interested in maturing our application dependency mapping, and we notice the documentation in Zurich release to relate a business application to another business application using the CI relationship [cmdb_rel_ci] table of type Interfaced by::...

  • Question
  • dependency mapping

change alert popup position

Currently, all alert popups in Case and Incident views under CSM/FSM workspace appear at the top of the screen. The requirement is to explore the possibility of repositioning these popups to the middle or bottom of the screen for better visibility an...

  • Question

Resolved! Update set not possible to change state to Complete

Hello everyone, Did anyone faced an issue to Complete update set? After plugin installations, I got an error "Error MessageScan cannot proceed because required properties are not configured. Please set all mandatory properties before running the scan...

  • Question

Affected Products widget not showing results

On the article view, there are different widgets, one being the Affected Products. I added this widget to our article view. However, when I look at the widget on the article, it doesn't show the Affected Product. I have verified that an Affected Prod...

  • Question

Resolved! UI builder - How can i get these tabs configured in Ui builder

In Ui builder can we get the tabs configured as the image showed above ?The requirement is to show all the child tasks as tabs for the individual to work simultaneously even related list to show as this instead of tabs inside of the record. How can i...

  • Question
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