ServiceNow Community

A calendar displaying change schedule along with change tasks

Hi All, I need help on creating a change schedule to be as a calendar displaying schedule changes based on their planned start and end dates along with associated change tasks. Here I am able to get changes like show in attachment but not the change ...

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How to make widget checkbox mandatory

i have a checkbox in my widget html:<label> <input type="checkbox" ng-model="c.data.accepted" /> correct</label>this is not a mandatory checkbox, how do i make it so?

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Infobip Notify

・Infobip Notifyhttps://store.servicenow.com/store/app/89bb63ea1b246a50a85b16db234bcbb6You need to install this plugin from the store.We have the Integration Hub starter. Is this included in the license?

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ITSM MIM Communication templates

Hi Community, can you tell me the best way to configure and use communication templates for Major incident management who to send to?What to Send?How often to Send comms? If you have a link to a tutorial that would be really helpful Kind regards

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Incident Communication Management

Configure AI search in portal to support multiple languages while searching catalog items

Issue: If a user's preferred language is set to English and they search for a catalog item in another language, the search does not return the correct results. We have confirmed that the catalog items are translated and that the translated texts are ...

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Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

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SOM OOB Functionality is not working

Hello all,I was able to connect between Products offering catalog to his categories to their products offering. The problem is that when i create a new Opportunity, and i want to add Products using the Catalog Tab, when I click on the ‘Add’ button no...

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Platform analytics deployment issues

Hello,over multiple instances and projects, we are having issues in deploying Platform Analytics from Dev to other environments. Often times, the result dashboards are different between environments, despite following best practices for release. As a...

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Access Control sc_req_item table [ Requested Item ]

Hello All,I customize the delete ACL and now I want to retrieve the delete ACL to the defaultBut I not sure what was the roleIs it ITIL and admin_ITIL only or admin_ITIL?would you please help me with that.Thanks

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Data sources look up for single record call even when api state binded with did not change

Hello All,I am trying to get value to decide what a button will do so I made look up single record and in case of its success it checks the value if true it will edit a filed in a record, then it will redirect a user to a form else, he will redirect ...

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Sprint Board on the Sprint Tracking page is not showing the current Sprint stories.

Hello Community, Sprint Board on the Sprint Tracking page is not showing the current Sprint stories earlier it was showing the stories when stories were in previous Sprint however, I can see stories in Sprint planning tab. This issue occurs after I ...

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My CAD Exam Experience: Why “Certified Application Developer” Falls Short of Its Promise

Hi all, I recently passed the ServiceNow Certified Application Developer (CAD) exam. The experience left me with a strong urge to share honest feedback about the test’s quality and the gap between its name and what it actually measures. The title “Ce...

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How to discover Saas Applications via ITOm Discovery

Hello ITOM Experts, How do we discover the applications which are in Saas (NOT Azure NOT AWS for them we need cloud credentials as per standard implementation). They are SSO integrated within our environment but are Saas products. DO ServiceNow ITOM ...

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Automated Testing - Running Suite fails even though tests pass

When I run a Suite of ATF tests, some of them fail even though the tests pass when run individually? Is there a common reason for this, or any caveats I should know when building suites of tests?

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Can you run an ATF test case with multiple values?

For example, say I have an ATF test that creates an Interaction and sets a field on that form to a specific value, and verifies that certain fields are auto-populated based on that specific value, etc. Can you have some sort of collection of values o...

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