what is the difference between form layout and form builder

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Master Flow Designer: Learn with 25+ Free Videos (Basics → Real-Life Scenarios → Interviews)

Hola Community,   Over the last couple of years, I’ve been working closely on real-world ServiceNow implementations, and one thing I noticed repeatedly is this:   Flow Designer is one of the most powerful features in ServiceNow — yet most admins and ...

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One ACL making field read only and other making field editable on form , which one will apply ?

Hi Community, Can anyone explain above scenario?Is there any order or logic which applies while evaluating this kind of scenarios? 

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Create OLA using transform map

Hello Team,I have an excel sheet of group record data.I want to create one one individual ola record for each group .My group data is as followsNameTypeLine / Vendor ManagerDescriptionGroup emailVendorsFITincident, request, problem, changeAcerFIT sup...

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Scripted REST API to Upload Base64 Attachments to Any Record

Sharing a reusable Scripted REST API that allows a third-party system to upload one or more attachments to any table record using Base64-encoded file data.The API accepts:table_name → Target table (incident, sc_req_item, etc.)record_sys_id → Record w...

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URGENT: PDI Stuck on 502 Bad Gateway Error

Hello Community,I am facing a critical issue with my Personal Developer Instance (PDI) and am requesting assistance, as I have a project deadline approaching quickly. I was using my instance just fine and then all of a sudden it logged me out and sai...

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Easy? widget help

Objective:Display an info message on any given catalog item that provides the average number of delivery days expected based on current catalog item AND location (reference variable on item) Action taken:1. Created a variable of type Reference which ...

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How to investigate where the table References used Before Deleting a Custom Table in ServiceNow

To optimize subscription costs, we have a requirement to delete a custom table in ServiceNow. Before proceeding, we need to ensure that the table or its records are not referenced anywhere in the platform, such as in fields, scripts, choice lists, or...

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Difficulty Level of CSA Certification Exam?

Is it very difficult to clear the CSA Certification exam in the first attempt?

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Field Highlighting Restrictions - Reference , Document ID and URL field types cannot be highlighted.

Hi ,https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/navigation-and-ui/task/highlight-list-fields-platform.htmlFound the above documentation on Field highlighting which states that , Reference , Document IDs and U...

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How to make a Subcategory dependent on a category in catalog item?

Hi All,we have Category and Subcategory variables, Select Box type variables in catalog item. I want to make a subcategories choices dependent on category choices. How do I achieve this? Please refer below screenshots.         

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Catalog Item variable values are not being populated in RITM variable editor?

Hi Team,How to populate a values entered in catalog item variable to RITM varaible editor variables. Please refer below screenshot. Is there anything I'm missing here. All the variables are made global.   

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