I need help with a notification trigger

I will explain how the notification trigger should work:Basically, I have a Record Producer where I fill in the information with the event date, the time, and the date when the notification should be sent. The type of template the notification will h...

• Question

CSDM fundamentals quiz

Hi ,Has any one completed CSDM fundamental course? Tried multiple times but got the result as same 64%, Anyone completed?

• Question

Knowledge Center Workspace - Default List for Ownership Groups

Hello - We are testing out Knowledge Center Workspace in our system and noticed that in our Default lists, we do not see Ownership Group. We have Ownership Group turned on, but it's just not showing in the workspace. How do we have it display?Thanks!

• Question
• Knowledge Management

Not able to add users in scheduled email of report

Hi Team, I am working on a scheduled email of report in ServiceNow and i am unable the users field the filed appears read only/ not allowing to add or remove users even I have full admin access and report admin access also    Thanks,Bharath.

• Question

Mandatory option blocked in UI policy action

Hi there!Has any of you ever had this problem? It's about scopes?

• Question

Task 01: Activate Health Dashboard

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Defining HR Services: When should an HR Service actually be multiple services?

Whether you're a new customer implementing HR Service Delivery for the first time or an HR power user reassessing your current state, defining HR Services is a crucial step in ensuring a smooth and efficient user experience. There are many nuances to...

• Article

Download Flows as Images, PDFs. or Visio Files

I have a need to download a single file representing a Flow in Flow Designer/Workflow Studio that I can send to my clients. It can be an Image, a PDF, or a Visio file. I did find the "Download Diagram as an image" button when viewing a Flow in diagra...

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Accelerate Your IT Operations with the Power of ServiceNow Event Management Guided Setup

IT operations teams face a persistent challenge: drowning in alerts while struggling to identify and resolve the issues that truly matter. ServiceNow Event Management solves this problem, but traditionally, implementing sophisticated monitoring and a...

• blog
• AIOps
• Event Management

Platform Analytics dashboard: redirect to workspace?

We have clients using SOW or the CSM/FSM workspace. Before workspaces existed their agents worked from dashboards. They clicked on the report showing their work and were brought to a list with that work.With Platform Analytics dashboards this still w...

• Question
• Workspaces

Approver changing answer breaks the approval process

I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...

• Question

The activity doesn't appear in the service portal requests.

In the service portal requests, how do I add an activity tab to show additional comments and work notes?Currently, the activity disappears every time the RITM state becomes pending. I've already checked the UI policy and client script and haven't fou...

• Question

Data Manager retire Policy

Hi All,in my PDI i tested the 'Retire Policy' in the Data manage for stale CI ( 2 CIS ) which were not updated for specified timeframe(More than a month). it created Remediation tasks in the cmdb_data_management_task_to_ci table.  once of the task wa...

• Question

How to create a flow for multiple service requests

HI, Please advise how to create flow for below requirement, All The service requests have to get approval before the task can be generated. ServiceNow autogenerates SR approval collected (User Approval → Yes, Manager Approval → Yes, IT Approval → Yes...

• Question

Title: How to prevent sys_id from being appended to sysparm_tiny URLs?

Hi Community,I’m working with Customer Service Case (sn_customerservice_case) records and using tiny URLs (sysparm_tiny).In some cases, ServiceNow generates a clean URL like:sn_customerservice_case.do?sysparm_tiny=XXXXBut in my instance, the tiny URL...

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