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In ServiceNow Platform Implementation course

Hello , I want to complete the ServiceNow Platform Implementation course . I had a doubt that when I'm redirecting to the now create portal , automatically It redirecting to best practise course , how can i get rid of this ? how can i get redirect t...

Question

In NERM, what is the table we need to use to report on Extended Resource Assignments

Hello AllIn NERM, is there a way to report on Resource Assignments that have been extended. In previous resource management module with Resource plans there used to be a fields to capture Extension state and type. Is there an equivalent we can report...

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Resolved! Mapping Business Apps to Business Capabilities - what level?

Business capabilities are hierarchical. When mapping business apps to business capabilities, what level are you doing that at? Here's an example: L0 Capability = New Business & UnderwritingL1 = New BusinessL1 = Underwriting Let's say I have PolicyAdm...

Question

Unable to install plugin sn_atf_tg (ATF Test Generator and Cloud Runner) - "Application not availabl

DescriptionIssue SummaryI am attempting to install the ATF Test Generator and Cloud Runner plugin (sn_atf_tg) on my Personal Developer Instance (PDI) to enable automated test generation capabilities. However, I receive a popup error stating: "This ap...

Question

Mfg Part Number and Supplier Part Number in PO line item

During HAM (Hardware Asset Management) Implementation, while pulling PO (Purchase Order) data, I come across two fields for Item / Model to be procured: Mfg part # and Supplier Part # In order to store these 2 attributes related to 1 line item, I am ...

Question

User unable to see the service operations workspace page

When I checked, the user is able to access the SOW page in the Dev and Test environments. I compared the roles across all three environments, and they appear to be the same. However, the issue is occurring only in the Production environment.Even afte...

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Update sets

Could we move the custom tables created in scope application to another instance using update sets?If yes, please let me know what is the process?Thank you!

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Notes in dashboard

Hi Folks, How do i add Notes in dashboard?

Question

Attachment mandatory when the field is appear on the change Form

I have a requirement related to Risk Assessment and Change Management.When a user submits the Risk Assessment, if they answer “No” to one of the questions, a follow‑up question is displayed. The value from that follow‑up question is then copied to th...

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A Quick Guide to Enabling the Enterprise Architecture Operational Indicators

The out of the box Enterprise Architecture Operational indicators, Incidents via Service, Problem via Service and Change via Service provide key insight to the operational health of your business applications. See this prior article for deeper discu...

Article

Restrict closing sctask from the list view only for 1 catalog item

I have created an on celledit client script to restrict sctask to close from list viewbut I cannot make it catalog item specific, It is working globally. function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; ...

Question

TASK TWO PROBLEM

Pls Help! I am having issues validating task two. Have checked solutions suggested here but am still stuck. Thank You

Question

How to filter Mapped Application Service module based on CMDB Relationship?

Hi Team, We are creating a custom application called OT, and within that application we need to create a module on the Mapped Application Service table. The requirement is: The module must display records from the Mapped Application Service table onl...

Question

Webinar: 2026 Cyber Risk Trends: From Threat Response to Business Resilience

The cyber risk landscape in 2026 demands resilience by design—leveraging AI to quantify business impact, orchestrate response, and sustain continuity through disruption. As regulatory mandates intensify and third-party ecosystems expand, risk lead...

Event
Webinar

How to Create a Monthly Capacity vs Allocation report in the new Resource Management

This step-by-step guide provides instructions on creating your own custom report in the Next Experience Platform Analytics to see a monthly summary of Capacity versus Allocation (Effort) from the new ServiceNow Resource Management. This guide inclu...

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Strategic Portfolio Management
Strategic Resource Capacity Planning