ServiceNow Community

why formula indicators's contributing indicators have different indicator sources.

in indicator "% of published articles viewed" it used 2 indicators 1.total viewed articles 2.total published articlesbeing both are uses different tables for extracting records so they use different indicator sources instead of same indicator source ...

Question

HRSD configuration-only migration from one instance to another – recommended technical approaches?

Hello All, We currently have HRSD implemented and managed by a service provider in a separate ServiceNow instance (Instance B). We are now planning to implement HRSD in our primary enterprise instance (Instance A) and want to migrate only the HRSD co...

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Human Resources Service Delivery

Best way & platform to Learn for Certification

Hello People, I am new into ServiceNow learning and I have no technical background so I would like to know which ways are the best to learn and practice for certifications! ServiceNow University ?Udemy courses?Coursera courses ?With my little R&D i f...

Question

Ingest Specific Qualys Policies and Results - Configuration Compliance

Overview: As we can imagine, and have most felt, the Configuration Compliance integrations can bring in mass amounts of information and at some times, information that will never be triaged and/or remediated. If you fall into one of these categories,...

Article

Key Tables Used in ServiceNow Agentic AI (Development, Migration, and Troubleshooting)

When working with ServiceNow Agentic AI, understanding the underlying system tables is essential for configuring agents, validating deployments, and troubleshooting issues.The following tables are the core components for Agentic AI orchestration, exe...

Question

What are Software Component Models (cmdb_software_component_model) table for?

Does anyone know how the cmdb_software_component_model table is intended to be used. The docs site just says, "... stores component model records that serves industries and use cases across different solutions on the ServiceNow Platform." However, ...

Question

Resolved! Inbound Email Flow Not Triggering - Different Flow Executing Instead

I have configured an inbound email flow in my custom application with specific trigger conditions. However, when an email is received, my intended inbound email flow is not triggering. Instead, a different flow is executing. Current Behavior:Expected...

Question

Have an indication on the business app that a Retire request was submitted?

We are using the OOB Register and Retire requests. For us, Retire requests take some time. We have a whole list of tasks that must be completed and invariably our "undertaker" process gets prioritized low...leading to some retire requests taking a LO...

Question

Post request with a file as body

Hello I am trying to upload a file to an external API (UKG/PeopleDoc) using RESTMessageV2 inside the Human Resources scope. In Postman the request works using multipart/form-data with a field named file.In ServiceNow, I can read the attachment using ...

Question

IPSDS cases do not appear in agent mobile app

I just installed PSDS in my PID instance and set up my own agent profile and have assigned 3 PSDS cases to myself that are ACTIVE and a few base Cases as well.In the agent mobile app, under My Cases I only see base Cases. None of the PSDS cases appea...

Question

Unable to copy RITM attachments to related records using Business rule

I'm trying to copy attachments uploaded on a catalog form (while raising the RITM) to related records (in another table), but it's not working using a Business rule.My actual requirement is: User submits a catalog form.Multiple excel files are attach...

Question

Resolved! How to create a report with different datasets?

I'm creating a chart for a dashboard within Platform Analytics The problem is that the slopes don't look right because there are different scales on this one chart. One on the left and two on the right. I need them all to be using the same scale and ...

Question
Dashboard
Performance Analytics
Reporting

Copied is empty when the recieve type if forward

We have a shared mailbox configured in our project which auto forwards the email to our dev instance. So when the emails are getting forwarded the copied "cc" are coming as empty as we have a requirement to get the cc users in watch list. What can be...

Question

Ui Builder Workspace

How can we add dashboard to the homepage of ui builder so that it shows dashboard once he goes into workspace?

Question

Adding more inputs into Flow Designer Action even with the limit reached

One thing that I've noticed when creating a Flow Designer Action, there is a limit to the number of inputs that are allowed. Because it this, it means that I've had to create two separate Flow Designer Actions: I was just wondering if anyone has co...

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