ServiceNow Community

Enable Now Assist based on countries or using User criteria.

Hello Everyone, Is it possible to enable/restrict Now Assist for Virtual Agent based on the countries OR user criteria ? Thanks!Ramkumar

Question

Trigger SC TASK FOR CMDB CPP SUPPORT TEAM

Hello Community,There is a requirement to trigger multiple sc tasks based on "yes/no" condition.The scenario is they want to remove access for cmdb applications while a offboarding ticket is raised for a user .It would include multiple applications a...

Question

Hide the Collaborate section on Major Incident Playbook

Hi! I need to hide the "Collaborate" section from the Playbook tab when I open a Major Incident. Does anyone have any idea how to access this component?

Question

I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

Question

Phone number format for users

Hello Community,I would like to change the format of the Mobile phone (mobile_phone) field in the User [sys_user] table.Currently, the phone numbers are displayed in the following format:Example: 1(449) 260-6439However, I would like the numbers to be...

Question

Time Sheet Portal - Add unassigned tasks to Time Sheet popup

Zurich Patch 1 Hotfix 1 Can this popup be modified? We are looking to remove some tables from the list and change the order in which the tables are listed.Is it possible to do that? If so, where would those changes be made? Thank you!

Question

Tags in Incident Record

Hi ServiceNow Community,I am facing an ITSM-based requirement and need help.Requirement:Whenever any change is made to an Incident record from the list view, the system should automatically create a new Problem record.Along with this, all tags that e...

Question

Best Practice - Incident Management - to extend or not to extend and impacts

Questions still often arise around whether the Incident table should be extended to support very high-volume use cases, as well as the potential impact of that decision on the platform’s future state. To address this, the following provides a high-le...

Article
Incident Management
Performance Analytics
Problem Management
Reference Architecture

User can see count in report but not the underlying records (has all roles)

I want to post in the community that even though the user has all the required roles, they are still unable to view the records. I created a count report, and when I impersonate the user, I can see the count. However, when the user clicks on it, they...

Question

task_editor requires a license for gitlab integration?

in my office service now itsm environment, a user who wants to connect gitlab to servicenow needs a task_editor role. does he need a license for this? i am saying does adding the user with task_editor role requires license?

Question

Incident Communication Plans Not Attaching

Hi, I am seeing a weird issue when trying to utilize communication plans for major incidents and I am wondering if anyone has an idea of where I can look. I have created a record in comm_plan_definition that has only one condition - Major Incident S...

Question

Platform Analytics dashboard: redirect to workspace?

We have clients using SOW or the CSM/FSM workspace. Before workspaces existed their agents worked from dashboards. They clicked on the report showing their work and were brought to a list with that work.With Platform Analytics dashboards this still w...

Question
Workspaces

ServiceNow: Identify computer and Server CIs when CI gets repurposed

Hello everyone,We have an Identification Rule defined at the Hardware level, which is inherited by the Computer class. We also have a separate Identification Rule at the Server level.Here’s the issue:When a device is first discovered, it is created ...

Question

Embed surveys in Microsoft Outlook

ServiceNow provides an easy way to send your survey to multiple people through email using the the Outlook Actionable Messages plugin. Users can answer the survey questions and submit the survey from the email client instead of opening the survey in ...

Article
Multiple Versions

Ways of data integration between ServiceNow and SAP and how do I go about differentiating them?

Anyone who's been long enough within the Integration space can relate intimately to the saying of ‘There are many ways to skin a cat..’. There are multiple approaches to the same problem statement of data connectivity between two systems, with terms ...

Article
ERP Canvas
Workflow Data Fabric
Zero Copy Connectors
Zero Copy Connectors for ERP